Supports firm and firm clients with technological needs. Work in an always changing fast paced environment. Resolve technology issues whether it is hardware or application based. Document requests for clients. Complete projects, monthly updates, while collaborating with others on the team. Work in multiple applications day to day and fulfill tight deadlines.• Maintain and create user accounts in Active Directory on-premise and Office 365 for approximately 250 staff members• Create tickets in the Web Help desk application to track submitted issues daily• Support Zoom webinar software,• Repair PC’s, laptops and audio-visual equipment, maintain All Worx phone system, troubleshoot hardware and software issues for entire company• Track hardware inventory• Assist and train about 2-3 new hires on a quarterly basis • Create technical documentation and instructions• Communicate with over 20 external clients to maintain client relationship and contracts• Support Partners, CIO, and CEO’s• Draft email correspondence for business environment• Work with Information Security Team to ensure security programs are followed• Assist with Monthly Patching from Microsoft and other third-party vendors• Work with System Administrators with maintenance and administration of servers and telecommunications equipment.

• Resolved up to 100 technical issues daily by creating service tickets and completing remote repairs• Maintained balanced organization workflow by resetting passwords, providing software and hardware maintenance• Troubleshoot and maintained networking devices, infrastructure including switchers, routers, firewalls and printer servers.• Reviewed, documented and filed unresolved issues for networking devices; Followed up with IT team members to ensure productive workflow• Installed hardware and applications, mapped network shared drives, and added peripherals to workstations• Assisted with bank merger by converting all users from old to new systems• Managed Active Directory, granted user access for newly hired employees and deactivate accounts for terminated users.• Worked remotely from home

Provide students, teachers and support staff of about 1859 with technology needs within an academic environment. Supervise and manage student aides that provide helpdesk assistance. Diagnose, re-image and repair laptops and other in house electronic equipment. Install software, drivers and save data with the use of PXE boot. Maintain laptop databases and inventory for student and personnel distribution. Communicate as a liaison between management and school administration regarding technical issues. Manage passwords and other pertinent data. Utilize ticketing system for troubleshooting and outsourcing.

Advanced technical support skills with the ability to quickly adapt in changing technological situations and resolve issues as timely as possible. Build reports and write proposals for network and system improvements. Diagnose issues with laptops, desktops, servers, Blackberry's, windows smart phones, and network equipment. Work in and with EMR (Medisoft, SpringCharts, and Electronic Billing), and Access databases planning backup's, recovery, rebuilds, and even re-index access databases. Maintain and manage active directory accounts of an approximate 175 employees and 150 laptop and desktops.Key Results:Led small business EMR implementation of Medisoft/Springcharts system. Designed and launched "pre-load" training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate needs of the end-users.Managed Windows server 2003 backend infrastructure remediation effort for 9 local sites. Reviewed documentation for validity/completeness, authored summaries with IT Consultants and assisted in overall project documentation.Transformed processes/toolsets of dispersed units into a cohesive, standardized set of solutions.Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications.Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.Create and maintain user account, system accounts, and group policy and permissions in Active Directory.