Ajay Singh Email & Phone Number

• Managed large implementation project to completion, ensuring the effective execution of the project plan and all business requirements that were identified• Guided project team through creative and diligent project planning, crafting project approaches, assigning roles and responsibilities, monitoring success and managing risks, discussing needs and options with business owners, etc.• Efficiently designed, developed, and produced high-quality deliverables using proven methodologies and frameworks (e.g., Agile/Kanban)• Led data-gathering efforts (i.e., interviews, surveys, and other quantitative and qualitative data collection/analysis) and stakeholder engagement activities• Designed, facilitated, and managed client strategy sessions to understand long term needs of technology solutions• Conducted analysis and created summary reports to synthesize the outputs of major discussions• Served as subject matter expert during the development of software solutions, which included writing stories,test cases, bugs, and defects and provided recommendations to develop solutions• Developed relationships with key stakeholders to support the project outcomes and informed progress on majormilestones and accomplishments• Identified future state of solutions and needs of project based on strategic roadmap and leadership guidance

• Plan product roadmaps, plan and execute Go To Market teams and manage multiple products, systems, and programs that help Broker/Owners and Agents build their businesses • Provide powerful marketing advice, mentorship, training, and general systems, services and tool support to Agents• Embed with cross-functional Teams of Designers & Engineers to drive roadmaps and outcomes for product lines• Employ agile software development methodologies to build, deliver, & iterate the highest quality digital products• Lead the definition, planning, stakeholder alignment, launch, roll-out, documentation, & improvement of solutions• Build a deep understanding of customers, their pain points and goals, unlocking opportunities to grow the business• Understand and leverage metrics to prioritize work, measure success, and communicate with the company at-large• Review existing processes, identify gaps and issues, recommend improvements, and design and implement changes

Greater Los Angeles Area

• Led delivery for large transformation projects using custom solutions and integration of vendor platforms• Supported retirement of proprietary legacy systems to align with future state of organization• As a Product Owner, represented the voice of the customer to conceptualize requirements for development teams, ensuring business value is delivered in all sprints• Identified critical gaps in client’s future state operating model while evaluating operational readiness of users• Proactively monitored sprint risks, execution, and deployment of MVPs to business users• Analyzed KPIs to evaluate health of transformation initiatives and provided recommendations for improvements• Created and refined product roadmaps to drive business value and implementation of new solutions• Reviewed and prioritized team backlogs based on client’s strategic vision and product roadmaps• Improved user adoption of solutions by creating communication plans and job aides showing changes in current operational processes prior to Go-Live / Day 1• Leveraged JIRA and Confluence to execute an agile delivery model across various development teams• Transitioned projects from waterfall approaches to Kanban & Scrum, growing collaboration between technology and business teams• Coached and trained client teams on Agile best practices to foster a business agility mindset and drive agile adoption across the organization• Collaborated with industry vendors to understand end-to-end capabilities of platforms and solutions for clients• Provided innovation advisory services focused on organizational transformation (DevOps, RPA, Cloud, etc.) via vendor demos, Proof-of- Concepts (PoC) workshops, and hosting innovation days

Greater Los Angeles Area

• Partnered with industry vendors to facilitate Proof-of-Value (PoV) with emerging technologies showing direct ROI and business impact if scaled across organizations• Developed and presented pilot products for clients to demonstrate applicability to solve IT challenges outlined in corporate strategic roadmap• Identified major challenges within enterprise systems and operations by conducting current state assessments quantifying related costs of issues• Designed technology roadmap with short, medium, and long-term recommendations to determine the future state of organization• Accelerated development, increased release cycles, and reduced technical debt in applications by implementing tailored DevOps and Agile practices for SDLC projects• As a Scrum Master, led Agile ceremonies to manage development teams by measuring capacity, story point completion, task burndown, and issue resolution• Designed features, user stories, and user personas by interviewing users to understand the holistic requirements of client’s customers• Managed User Acceptance Testing (UAT) by identifying stakeholder requirements and defining acceptance criteria for each user story to drive user-centered design• Reduced manual testing, doubled software quality, and improved user satisfaction of products by implementing automated test tools for mobile, desktop, and web enterprise applications• Established Testing Center of Excellence (CoE) within client operations optimizing test processes, reporting, and management responsibilities across 15 projects

Washington D.C. Metro Area

• Created comprehensive database to store software defects and enhancements - accelerated testing and development turnaround time, provided high level vision to project team, helped keep track of all on going issues and development team’s progress • Performed system, unit, acceptance, and performance testing on production applications using manual testing methods leveraging knowledge of CRM programming to help validate, verify, and resolve software issues through careful, thoroughly documented testing to maximize return on investment for IT initiatives. • Conducted formal product design reviews throughout the software development lifecycle to provide input on functional requirements, products designs, and potential issues • Contributed to reliable and consistent technology releases as a result of thorough user testing that helped maintain functionality with minimal down time or faults. • Improved the documentation of testing practices to enhance their repeatability, saving time and money - encouraged testing standardization and best practices • Employed analysis to clarify ambiguous requirements – ensured the effectiveness of all test plans, facilitated proper user acceptance • Investigated the root cause of functionality failures reported by front end user community, documented software defects using tracking tools, and reported evidence to software developers. • Excelled in finding, documenting and reporting bugs, errors, and functional flaws within proprietary and COTS software applications • Consistently recognized for excellent problem solving and analytical skills by project team and clients.

Rockville

• Defined user technical requirements for possible customizations using interviews, document analysis, site visits, process descriptions, scenarios, and task and workflow analysis• Assisted in gathering information from users, defining issues in order to design systems for process improvement• Facilitated communication between clients, SME’s and technical teams on project specifics• Assisted in writing and updating project documentation including specific user manuals, system procedures, presentations and training manuals• Worked with project teams and clients to broaden understanding of customer concerns and to coordinate efforts to implement desired changes and enhancements to software• Participated in special projects, including thorough software testing and onsite client training seminars.• Ensure system performance according to client approved specifications post implementation• Performed all aspects of SDLC (requirements analysis, design/development, testing/training, and deployment)• Managed and tracked status of requirements throughout the project lifecycle • Tracked tasks accomplished, spent time, and milestones completed using project management software• Escalated software problems to appropriate departments and created comprehensive defect reports for other team members through CRM software (Netsuite and Jira)• Conducted assessments, formulated project plans, and improved existing analysis and training methods• Created User stories based off of client's enhancement requests to software• Created Ad Hoc reports for clients using Logi Reporting• Experience in Agile (Scrum) software development

• Supervised, directed, and maintained everyday laboratory upkeep • Analyzed data and complied graphs and charts based off of research findings• Managed and instructed new student volunteers and interns with laboratory practices • Independently prepared a variety of bacteria cultures for experimentation (E.coli, Listeria, and Salmonella) • Performed and interpreted gel electrophoresis and PCR for analyzing nucleotides

• Managed and maintained KMI’s database by editing subscriber’s information • Communicated with subscribers to confirm information and orders• Generated reports for senior sales staff based on requested information• Other clerical duties assigned