Adam Hall Email & Phone Number

Monroeville, Pennsylvania, United States

Service Delivery ManagerManage 5 person support team

Murrysville, PA

Provide remote desktop support for users of Windows.Server support and administration.Provide Level 3 escalation support.

Alcoa Center PA

Provide level 1-3 support for both local and remote users on Win XP and Windows 7

Greater Pittsburgh Area

• Provide level 1-3 support for both local and remote users on Win XP and Windows 7.
• Build new laptop/desktop images and deploy using Ghost.
• Installed applications on Server 2003 and published in 2x Application Server.
• Added users to Domain in Active Directory and managed users security group membership.
• Managed server backups using EMC Networker.
• Installed and supported Office 2010.

Thermo Fisher - Pittsburgh PA

• Provide level 2 support of hardware, software and virus removal for 5000+ users both on site and remote.
• Entered and updated tickets in CA Service Desk call logging system.
• Installed and serviced HP and Dell laptops and desktop computers running Windows XP
• Used Altiris Deployment Console to manage PC's remotely including new software installations.
• Supported PC's encrypted with Mcafee Endpoint Encryption.
• Installed and supported Office 2003 and 2007.

• Entering and updating tickets in the HEAT call logging system
• Providing PC support for Win XP and Win 2000 to technicians in the field
• Remotely repairing/configuring/maintaining PC’s with Remote Desktop and Radmin remote connection software
• Generating status reports for upper Management
• Providing both technical and customer service support for end user customers including problem resolutions and processing refunds,account cancellations, password resets, etc.

• Installed and maintained desktop PC’s interfaced with retail store POS network. I installed the following operating systems: OS2, Win 95, Win 2000 and Win XP.
• Installed, configured and diagnosed connectivity issues with both modems and TCP/IP network communication connections.
• Installed and maintained color ink jet receipt printers on a TCP/IP network.
• Maintained a supply of spare parts and performed monthly inventory reports.
• Acted as a tech support resource providing phone support to other technicians.

• Dispatch service calls to service personnel based on both customer reports and system status reports.
• Provided help desk support to both retail store personnel and field technicians
• Ordered equipment for installations and coordinated installs with contractors and retail management.
• Assisted manager with monthly status reports and quarterly account reviews, as well as processing employee time cards and expense reports. During the absence of the Regional Manager I oversaw the daily operations and.
• The local office was closed in June of 1999. Due to my inability to relocate I returned to work in the field.

• Field Service Technician:
• Installed and maintained desktop PC’s interfaced with retail store POS network. At this time PC's were running DOS and used modem communications. The application was Catalina's proprietary Checkout Coupon system.
• Installed and maintained thermal receipt printers on a RS-232 network
• Maintained an inventory supply of spare parts and prepared monthly inventory reports.