Chris Edwards Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

• Monitors alerts from a variety of security technologies.• Correlates information from log sources recognizing anomalies in observed data.• Performs analysis with data and event information to determine the security posture of clients.• Documents and alerts notable activity via SIEM tools.• Writes simple SIEM rules based on client need.• Advises clients regarding the impact and posture of alerts.• Works with other departments to improve the delivered service for the client.• Developed support documentation.

• Responsible for high visibility complex issues escalated by the department.• Served as a mentor and member of the leadership team when needed.• Considered a subject matter expert on several programs and processes.• Designed and delivered organized training on several products and procedures.• Involved in delivering several large scale projects and program initiatives.• Supported over 20 discrete software packages directly to clients.

• Participated in production server migration for the live environment of the site• Coordinated and performed custom software installations with remote customers• Coordinated and performed data conversions• Provided Level II Help Desk Support including add/move/change for internal customers

Schaumburg, Il

• Supported the entire state’s IT needs during the IT Manager’s leave of absence• Supervised multiple contract employees• Supported software, hardware, and networking infrastructure for local and remote locations • Delivered primary support for Practice Management System security • Designed and delivered software training for internal users• Managed several projects including, EMR, software rollouts and HIPPA compliance• Responsible for imaging systems and maintaining system images• Developed and maintained MS Access database applications• Created and maintained IT support documentation• Responsible for purchasing and asset management

Lincolnwood, Il

Managed trouble call flow and resolution for 6 techniciansProvided front line phone and email support for over 1,000 clientsTroubleshot workstation software, hardware, and network issues in a Windows environmentDocumented, developed, and implemented procedures and best practices

Abbott Park, Il

Provided phone, email, desk side, and remote desktop support for over 1700 clients in a Windows environment.Assisted in Y2K compliance desk side rollout. Worked with new employees to promote department standardsCreated and maintained documentation for department procedures.Assisted in supporting, developing procedures, and support of Palmtop PC's

Elgin, Il

Monitor and address systems issues in a large data center (HP3000 / NT / Novell).Provided phone and desk side support in a Windows / thin client environment.Performed daily reports processing and backupsAssisted with implementing the Optical Disk System in the Data CenterCreated and maintained documentation for procedures

Bachelor Of Science, Computer And Network Security

Associates Of Arts, Liberal Arts

Education record

Microsoft Access 2000 Levels 2 and 3 1300 Mastering Microsoft Access 2000 Programming Microsoft Project 2000 Level 1

Education record

Education record

Managing Multiple Projects and Deadlines