With nearly a decade of experience in the cybersecurity field, my core competencies lie in information security analysis and incident response. At NTT Ltd., I dedicated myself to enhancing the security posture of our clients, aligning with the company's mission of providing top-tier security services. My expertise in SIEM tools and my GIAC certifications have equipped me to bring a wealth of diverse perspectives to the table, driving forward our collective goals of safeguarding digital assets.During my tenure at NTT Ltd., I honed my skills in monitoring and correlating data from various security technologies, identifying anomalies, and advising clients on their security impact. My responsibilities included crafting SIEM rules tailored to client needs and collaborating with different departments to refine our service delivery. My work at CCC Information Services previously established my foundation in technical support and project management, skills which I seamlessly integrated into my security-focused role.
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Security AnalystNtt Ltd. Jun 2014 - Mar 2024Greater Omaha Area• Monitors alerts from a variety of security technologies.• Correlates information from log sources recognizing anomalies in observed data.• Performs analysis with data and event information to determine the security posture of clients.• Documents and alerts notable activity via SIEM tools.• Writes simple SIEM rules based on client need.• Advises clients regarding the impact and posture of alerts.• Works with other departments to improve the delivered service for the client.• Developed support documentation. -
Universal Technical SupportCcc Information Services Aug 2005 - Dec 2013• Responsible for high visibility complex issues escalated by the department.• Served as a mentor and member of the leadership team when needed.• Considered a subject matter expert on several programs and processes.• Designed and delivered organized training on several products and procedures.• Involved in delivering several large scale projects and program initiatives.• Supported over 20 discrete software packages directly to clients. -
Lan AdministratorRobert Half Technology Apr 2005 - Jul 2005• Participated in production server migration for the live environment of the site• Coordinated and performed custom software installations with remote customers• Coordinated and performed data conversions• Provided Level II Help Desk Support including add/move/change for internal customers -
It Support SpecialistUs Oncology Feb 2003 - Apr 2005Schaumburg, Il• Supported the entire state’s IT needs during the IT Manager’s leave of absence• Supervised multiple contract employees• Supported software, hardware, and networking infrastructure for local and remote locations • Delivered primary support for Practice Management System security • Designed and delivered software training for internal users• Managed several projects including, EMR, software rollouts and HIPPA compliance• Responsible for imaging systems and maintaining system images• Developed and maintained MS Access database applications• Created and maintained IT support documentation• Responsible for purchasing and asset management -
Helpdesk SupervisorTeksystems Oct 2000 - Aug 2001Lincolnwood, IlManaged trouble call flow and resolution for 6 techniciansProvided front line phone and email support for over 1,000 clientsTroubleshot workstation software, hardware, and network issues in a Windows environmentDocumented, developed, and implemented procedures and best practices -
Technical Support AnalystTeksystems May 1999 - Sep 2000Abbott Park, IlProvided phone, email, desk side, and remote desktop support for over 1700 clients in a Windows environment.Assisted in Y2K compliance desk side rollout. Worked with new employees to promote department standardsCreated and maintained documentation for department procedures.Assisted in supporting, developing procedures, and support of Palmtop PC's -
Computer OperatorSherman Hospital Jan 1997 - May 1999Elgin, IlMonitor and address systems issues in a large data center (HP3000 / NT / Novell).Provided phone and desk side support in a Windows / thin client environment.Performed daily reports processing and backupsAssisted with implementing the Optical Disk System in the Data CenterCreated and maintained documentation for procedures
Chris Edwards Education Details
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Computer And Network Security -
Liberal Arts -
New Horizons -
Skillpath
Frequently Asked Questions about Chris Edwards
What is Chris Edwards's role at the current company?
Chris Edwards's current role is Security Analyst. Operational process improvement advocate..
What schools did Chris Edwards attend?
Chris Edwards attended Dakota State University, Harper College, New Horizons, Sans Technology Institute, Skillpath.
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