Adriana Sanchez Email & Phone Number

Austin, Texas, United States

• Managed General Liability Insurance Program: Successfully managed and maintained the general liability insurance program for over 15 senior healthcare franchises, ensuring compliance with industry standards and.
• Multi-Line Renewal Management: Oversaw a diverse multi-line renewal book of business, aligning with departmental objectives for profit, growth, retention, and service excellence.
• Policy Placement and Continuity: Expertly navigated and placed non-renewal and mid-term policies with alternative carriers, maintaining continuity and satisfaction for clients.
• Producer Relationships: Fostered strong relationships with producers to support and exceed departmental goals, enhancing collaboration and achieving growth targets.
• Project Management and Efficiency: Utilized advanced project management skills to streamline processes and improve operational efficiency, resulting in enhanced service delivery and reduced costs.
• Client Satisfaction and Retention: Implemented strategies that increased client satisfaction and retention rates, contributing to overall business success.

Maryland, United States

Miami, Florida, United States

• PEO Account Management: Led teams handling high-volume PEO (Professional Employer Organization) accounts, ensuring seamless operations and customer satisfaction.
• Certificate Production and Distribution: Achieved successful renewal of PEO accounts with ADP TotalSource, Inc., overseeing the printing and distribution of 300,000 certificates.
• Team Recruitment and Development: Successfully recruited, trained, and developed two high-performing teams for ADP TotalSource and TriNet, consisting of a total of 20 client service specialists. Led these teams to.
• COI Support Enhancement: Contributed to the training of an outsourced COI (Certificate of Insurance) support team, enhancing overall service efficiency and accuracy.
• Onboarding and Data Management: Established and managed the onboarding process for the TriNet PEO account, streamlining client data transmission and policy production.
• Technological Innovations: Designed and implemented advanced certificate of insurance technology to support operational efficiencies, reducing processing time and improving accuracy.

Miami, Florida, United States

• Spearheaded the issuance of workers' compensation and employers' liability certificates for PEO clients under ADP TotalSource, supporting over 14,000 clients and ensuring compliance with state regulations.
• Collaborated with state bureaus to swiftly resolve client issues, fostering strong relationships and enhancing client satisfaction.
• Optimized data management by maintaining and updating client and policy information within the company’s database, leading to improved data integrity and operational efficiency.
• Applied advanced Microsoft Office Suite skills to create and manage detailed reports, providing actionable insights and supporting strategic decision-making across teams.
• Contributed to continuous process improvement by identifying inefficiencies and implementing innovative solutions that streamlined operations and elevated client service standards.