Adam Hunter Email & Phone Number

As a Development Manager, I led a team of 5-10 professionals, driving growth and operational efficiency through strategic coaching, training, and IT resource management. I spearheaded initiatives to resolve customer service challenges, enhance team capabilities, and streamline field training, cultivating a collaborative company culture. I managed recruitment processes, onboarding, and integrated new hires into a cohesive unit, while also overseeing call center operations from January 2024 to June 2024. My leadership resulted in a substantial increase in booking rates and a reduction in cancellations, driving revenue growth and enhancing the overall customer experience.

As the Service Titan Implementation Lead, I served as the primary point of contact for all Service Titan-related projects and onboarding initiatives across all roles at Love Plumbing, Air, and Electrical. I led the integration of the specialized software into company operations, driving enhancements in data management, process automation, and overall operational efficiency. My expertise ensured successful adoption and maximized the software’s impact on the business.

In this role, I managed the customer service and dispatch teams, ensuring high-quality service delivery through streamlined operations and efficient handling of escalated customer concerns. I played a key role in enhancing service standards and response times, directly contributing to improved customer satisfaction and retention. My strategic oversight helped align team efforts with company goals, making the department more proactive and customer-focused.

As the lead for recruiting and hiring, I managed the full cycle of talent acquisition, from sourcing candidates to conducting interviews and completing all necessary hiring paperwork. I also developed and delivered technical and process training to new employees, which significantly reduced onboarding time and enhanced team effectiveness, ultimately supporting the company’s growth strategy.

I provided freelance business consulting services, specializing in process creation, data management, and technical support. My consulting efforts frequently involved Love Plumbing, Air, and Electrical, where I implemented workflow improvements that streamlined operations and enhanced overall efficiency. My expertise in technical support and data management enabled the company to optimize its processes and improve service delivery.

As a Customer Service Manager, I coordinated the daily operations of the customer service and dispatch departments. I developed and implemented strategies to improve service delivery, enhance team coordination, and resolve customer issues promptly. My role also involved active participation in management meetings to shape future projects and marketing strategies that aligned with the company’s objectives.

In this role, I was responsible for booking and scheduling jobs, managing inbound and outbound calls, and processing job details in software systems. My focus on operational accuracy and customer service excellence helped ensure smooth daily operations and strengthened client relationships. My proactive approach in handling calls and job scheduling directly contributed to maintaining high customer satisfaction.

ResponsibilitiesEfficiently processed applications, consistently meeting and exceeding production targets.Recognized for outstanding performance and selected as one of only three out of 30 initial hires to receive a contract extension.Handled sensitive information with precision, ensuring strict adherence to confidentiality and compliance standards.Applied strong problem-solving skills to address and resolve complex issues promptly and effectively.Proficiently utilized Microsoft Office Suite, including Excel, Word, and Access, to manage data, generate reports, and support daily operations.

Responsible for various tasks in all departments including sanitation of general storeCross-trained in cashiering, stocking, produce, dairy/frozen goods, inventoryFirst points of contact with customers Transferred to Frozen Food/Dairy department in 2011Required a quick learning style and ability to multitask in various departmentsMaintained inventory counts and displaysMaintain cooler and freezers according to regulations

 Responsible for validating test cases related to HIPAA compliance using MicrosoftOffice software Streamlined the process used to validate test cases allowing our team to finish ourproject weeks in advance of schedule Team based projects required good communication Helped assist team members with project related issues Used Microsoft software heavily to complete project tasks