Adam Moore Email & Phone Number

Phoenix, Arizona, United States

Direct leadership for all management, strategic planning, and operational oversight of the Global NOC, ensuring the availability, performance, and security of critical infrastructure to meet the needs of boundary partners and client objectives.• Responsible for daily operations of the Global NOC across U.S. and India teams, implementing effective support methodologies for the following NOC functional teams:o Reactive Support Team (Break/Fix); Network Monitoring and Management (NMM); Business Continuity and Disaster Recovery (BCDR); Cloud Support (AWS, Azure, O365, Google), Automation and Innovation, Proactive and Preventative Management, Security Prevention and Response• Manage Stack Vendor Relationships to maintain a strong partnership and a culture of trust and alignment with organizational needs, product development, and innovative solutions.• Developed and tracked Key Performance Indicators (KPIs) to ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), aligning with both internal business goals and client expectations.• Ensured timely incident resolution, ownership of Root Cause Analysis (RCA), and conducted After-Action Reviews (AAR).• Developed and owned Change Management approval and communication processes. • Implemented an Automated Major Incident Management (MIM) process to ensure accurate, timely communication and resolution of major incidents.

Arizona, United States

• Leadership of a 7x24 dedicated Federal Network Operations Center (NOC) that is diverse and geographically dispersed in support of the nationwide network of the United States Postal Service (USPS). • Serve as the lead manager for all Incident Management to ensure recovery, resolution, and mitigation, as well as manage all responses to both internal and external stakeholders in a timely and effective manner.• Provide strategic direction and oversight in proactive monitoring and engagement in problem solving on a complex network made up of SDWAN, DIA, and MPLS technologies with multiple WAN mediums• Continual monitoring of team workload, and Key Performance Indicators (KPI) to ensure Service Level agreement (SLA) adherence, and Incident Management preparedness. • Cross functional management to build collaborative efforts across multiple internal and external stakeholders in development of process and driving continuous improvement in operating efficiencies.

Phoenix, Arizona, United States

• Management and compliance for Federal Government IT services producing over $100M in revenue through contract management and compliance life cycle. • Principal relationship manager for end-to-end experience with continual evaluation of the ITIL best practices model to build and strengthen customer confidence and foster growth opportunities.• Provide contract and contract amendment guidance to translate contract terms into operational standards with clearly identifiable objective measurements for compliance and governance requirements with gap analysis and remediation. • Provide presentation cadence for government executives with performance metrics of Service Level Agreement (SLA), Contract Service Level (CSL), and Key Performance Indicator (KPI) to demonstrate compliance and identify alignment opportunities. • Establish engagement and reporting cadence to review all metrics with a focus on Continual Service Improvements (CSI).

Phoenix, Arizona Area

• Management of the support team for strategic, federal, and state government agencies, educational, and financial institutions in direct alignment and support of governance requirements.• Managed a diverse team of engineers and technicians with a strong focus on performance and governance metrics.• Relationship Management with cross functional boundary partners such as sales, call center, and project teams to ensure collaborative efforts align with the business and governance requirements.

Raleigh-Durham, North Carolina Area

Operational task to ensuring customer experience always exceeds expectations through customer and vendor partnerships.

Cary, Nc

Highly sensitive support of the Federal Aviation Administration private network within FCC government standards.

Ft. Bragg, Nc

Master'S Degree, American/U.S. Law/Legal Studies/Jurisprudence, 3.87

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Currently engaged in MBA program for a greater level of knowledge to accompany business management experience.

Bachelor Of Science - Bs, American Government And Politics (United States), 3.97

Activities and Societies: Pre-Law Society