Adam Williamson Email & Phone Number

Vancouver, Canada Area

Vancouver, Canada Area

I continue to act as team lead and acted as community manager till mid 2016, when I gave up the community role to other team members in order to focus on other work. I am currently the main QA contact for the distribution release process and handle various tasks related to that (managing blocker bugs, co-ordinating with release engineering, and so on). I also maintain Fedora's openQA packages, the Fedora openQA instances, tests and infrastructure, and several other miscellaneous packages and infrastructure pieces. I also continue to do manual testing and (especially) root causing.

Vancouver

I worked on the Fedora QA team at Red Hat, initially as community manager, working to continually improve community engagement with Fedora QA. Over time I took on additional responsibilities, and from 2012 to 2014 was the team lead while the team had no direct manager, meaning I co-ordinated the staff Red Hat has assigned specifically to QA for the Fedora distribution and ensured that all the team's goals were achieved and schedules met. Since mid 2014 the team has a manager, but I continued with some team lead responsibilities, working together with the team manager.

I had several different roles at Mandriva. As community manager, I was the main contact point between the company and the end-user community, including lots of work in the Mandriva forums and elsewhere communicating the concerns of each party to the other.As Bugmaster I was responsible for the content of the Bugzilla system, making sure bugs are appropriately triaged and handled. I also tracked release-critical bugs during release cycles.In PR terms, I wrote the newsletter, proofread and translated press releases, and handled most communication with community news sites.As a maintainer / packager I was responsible for several important components of the distribution, including Tcl / Tk, the main Bittorrent clients (Deluge and Transmission), amsn, WebKit, and the graphics card driver hardware mapping database. I also maintained over a hundred other packages.

I held two separate positions at Shaw, a Canadian cable TV and internet company. As a field support representative I worked in an office environment providing logistical support to field engineers. This mostly involved making changes to customer accounts that were necessary for whatever work the field engineer was doing, such as activating new equipment or services. It also involved booking appointments and taking calls from customers when engineers were late for appointments.As a customer service representative in the AUP department, which involved communicating with customers who were breaking the Acceptable Use Policy on their internet connections, by running unauthorized services or transferring excessive amounts of data. This involved both communication skills in order to communicate concerns and resolve problems with sometimes irate customers, and also technical skills in order to be able to identify and help resolve the causes of excessive connection use.

I worked on a temporary contract as an administrator, prior to moving to Canada. I had a variety of responsibilities including scheduling inspections, editing and despatching inspection reports, contacting homes about complaints and urgent compliance issues, and other miscellaneous administrative support tasks for the inspection team. I introduced new working methods and techniques, such as improved use of the task sharing facilities in Outlook. I used my knowledge of Excel to create combined inspection schedules and self-assessment tools which were appreciated by my colleagues.