Angela Cunningham Email & Phone Number

Kansas City, Mo

Kansas City, Mo

Kansas City, Mo

Responsible for managing 5+ Business Line Systems Analysts providing operational and system administration support to various business units within Bank Operations. Oversight of image exchange program, system maintenance, project support, customer implementations, and performance management.• Staff Development• Staff Evaluations• Department Documentation• Workflow Efficiency• Business Unit Performance Measures (PAS)• Budget/Expense Management Responsibilities• Change Management, Risk Management• Project Support• Innovation and Process Improvement Opportunities • Management of Business Unit Support within Operations, including; Transit Systems: APG, Branch Capture, OnTrac, Mobile Banking, CICL Float Systems: Float Pricing System, Image Exchange Program, Sort Patterns ARP Systems: TRecs Lockbox Systems: IntegraPay, RemitConnect, OLTA, Pay Easy IPC/Document Automation: Open Text Intelligence Automation: RPA Core Business System Application Analysis

Olathe, Ks

Thoughtful Legacy exists to help individuals complete a legacy plan for their loved ones, so it is ready when needed, as a means to share meaningful thoughts and imperative information with those that are important to them, to help them pull together, manage the situation, and continue to live life knowing that they mattered.

Olathe, Ks

Continually infuse value, compassion, and positive outcomes to CORE Leadership Team, Bickford employees, and Bickford residents to deliver enhanced services. Produce best solutions to bring parties closer together and accomplish the goals set by the board.• Effectively oversee projecting planning and execution independently, with Owner, and/or Director involvement that drives business improvement, innovation, and outcomes for ideal superior performance.• Philosophy and material review, refinement, and creation.• Strategic member, contributor, and leader within CORE Leadership Team charged to drive business outcomes including managing operations, focus, and profitability, as well as, developing and overseeing implementation of improvement plans that drive business and resident results.• Nurture openness and trust with staff, increasing employee enthusiasm and project success.• A driver in continual improvement, a supportive team member ready to take on whatever is required to achieve the goal, and a go-getter able to successfully take on the requirements assigned.• Successful implementation of operational plans for acquisitions, contributor to training material, and manage and contribute to projects for internal program developments including a project to eliminate 1 million dollars in excess spending each year.

Service company specializing in set up of QuickBooks® software to meet unique operational needs of each client. Hired to provide software customization, consulting, accounting and auditing services to small businesses for efficient operations. Managed software deployment of accounting systems enabling companies to manage daily business operations and collect data necessary for making informed decisions.• Management of resources increased profit margins +10% while improving customer satisfaction.• Successfully training clients to use the software confidently internally.

Overland Park, Ks

Healthcare’s Management of resource planning and utilization, internal communication, facilitated meetings with leadership and implementation teams and change management procedures were followed internally and communicated appropriately.• Reduced resourcing turnaround by 64%, improved communications with project managers and associates, and implemented a new scheduling process for efficient and consistent project planning.

Manhattan, Ks

Conduct continual analysis and refinement of service delivery to enhance customer connections. Collaborate with healthcare organizations to identify and strategize industry issues and to meet community needs.• Initiated and led the MORALE Committee to drive and cultivate a positive office culture.• Refined, organized, and streamlined HR processes to effectively serve staff and supervisors.• Implemented corrective actions plans to work with employees whose performance or behavior were not meeting expectations, resulting in the continued employment of individuals.• Fostered openness and trust with staff, increasing employee engagement and satisfaction.• Developed a positive standing in resolving complex or adverse employee and patient situations.• Reduced turnover in the areas directly responsible for from 100% in 2014 to 8.3% in 2015.

Served on leaderships team which directed multi-discipline initiatives, operations and strategic management. Led cross-functional teams on projects, including major organizational and training initiatives. Responsible for operational oversight of Health Information Management, Information Technology, Physician Services, Home Health, Wellness, Transitional Care Services, and Billing.• Decreased turnover by designing training and staff communications to facilitate staff engagement.• Mentored staff to cultivate a focused approach to customer service and resident outcomes.• Led IT team in reducing open tickets by 75% and improved internal customer satisfaction by 58%.• Challenged IT team to think creatively and create achievable solutions to take advantage of new technologies, reduce project timelines while also creating capacity for developing initiatives, i.e. VoIP, virtual systems, and installation of SQL server to support innovations.• Consistently reported below budget variances in areas managed adding to the profitability of the company.• Introduced or investigated the viability of new lines of service in IT, Home Health, Wellness, and Assisted Living to increase revenue, as well as, continue the advancement of mission and service offerings.• Conducted need and cost analysis of software offerings to identify best price and functional value for POS, HR, Billing, Finance, EMR, Point of Care ADL Tracking.• Served as a key member in the establishment of development partnership with Cerner for a long-term care software, later serving as the organization’s Project Manager.• Strategically negotiated service contracts and approved project agreements to reduce IT costs.• Increased receivables by coaching billing team on proactive billing methods and prioritization of claim denials.

Asset management and financial planning company that sells planning services, investment, and insurance products. Acquired Series 6 and 77 licenses. Provided financial planning to promote client’s financial well-being and goals.

Assisted CEO in management of firm operations, professional staff of 32, firm communications and staff productivity. Managed recruitment and onboarding, employee relations, special projects, led service initiatives, consulted clients, maintained compliance and quality assurance.

* Planned, coordinated and marketed special events instrumental in student recruitment and job placement* Managed the revision, production and distribution of college literature for the purposes of student recruitment* Oversaw the acknowledgement process for contributions provided to the College of Engineering* Managed over 300 scholarships accounts in compliance with each Memorandum of Understanding* Administered the awarding and reporting of over 800 college scholarships totaling 1.2 million dollars* Provided direction to database administrator in relation to program structures, results of our work has since been adopted in several other colleges across the university* Managed integrity of data contained in database* Recruited, supervised and motivated volunteers working on fund raising efforts at annual Telefund* Served on various university committees as a representative of the College of Engineering

* Managed daily medical practice and lab operations with annual production of $3 million* Directed/managed all organizational departments and staff of 26 while enforcing compliance with policies and government regulations* Managed all aspects of financial operations, so that profit margins were optimized through a combination of maximized reimbursements and controlled expenses* Routinely compiled and analyzed financial reports to identify trends and problem areas* Negotiated contracts and oversaw new initiatives and projects, including DOS to Windows software conversion* Supervised and coordinated all of the organization’s committees and special events* Facilitated and maintained genuine relationships with patients and staff* Provided exceptional customer service and leadership through effective communication* Handled all practitioner recruitment, scheduling, privileges, correspondence, travel and contracts

* Sold steel products to various types of steel users while maintaining strong customer relationships* Negotiated and closed sales orders averaging $15,000 - $20,000* Monitored warehouse inventory levels and delivery process of sales* Structured goals around market share gains and continued increases in high profit margins

* Managed all aspects of business operations, including marketing, sales, personnel and finances* Negotiated lease agreements with tenants and ballroom renters* Serviced tenants to satisfy needs and expectations of all parties involved

* Used a business plan to apply for and secure a SBA guaranteed loan to finance venture* Provided a convenient location for brides to chose their wedding attire at a reasonable price* Maintained quality merchandise selections and superior customer service* Sold items on a custom order basis, which required detailed knowledge of item options and the ability to understand and meet customer demands* Managed all aspects of business, including but not limited to marketing/advertising, sales, personnel, special events, customer service, purchasing and finance/accounting* Named Small Business of the Month in The Manhattan Mercury by SBDC Director, Fred Rice

* Successfully completed full-time classified responsibilities on a part-time basis* Managed payroll and related functions for all medical center employees* Compiled reports for Health Center Director* Assisted in all departments as needed

B.S., Business Management

Education record

Sponsored by the Small Business Development Center's Achieving Leadership Excellence: Practicing Ten Great Rule of Leadership, Credits.

Leadership Breakthrough One

Activities and Societies: Focus and trust exercises.High performance team model, leader effectiveness, individual and group course work.

Long Term Care Administrator Program

Successful completion of LTC practicum (680 hours) and course work in leadership (6 hours).

Class Of 2011

Activities and Societies: Crucibles of Leadership, The Leadership Challenge, legislative session visit, group discussion, group.

Class Of 2008

Activities and Societies: Group discussion, group presentation, legislative session visit.Leadership Manhattan is an opportunity.

The Choreography Of Culture Change

Gained knowledge needed to think through organizational change, and the skills necessary to design and facilitate change processes.

Person First

PersonFirst® is a proven train-the-trainer process for creating and sustaining a community-based culture of person-centered support.