Michael Rodriguez Email & Phone Number

United States

Remote 🚀

Ohio, United States

Ohio, United States

Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI's secret to success-they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Rv

When I ended up back in my mom's house, she asked me what I was doing.... as I sat on the floor up, I looked up at her and replied, I'm building a world I want to live in. I'm not sure where this will go, but I'm putting my soul into it. I believe in the training I've received over the years, and I think of the many positions I've excelled through. I can do this and I hope you enjoy my creations as I build with love <3Pac's Arcade is a helping hand to those that need it. I wish to use my knowledge, experience, to help others succeed in life. Business startups, system consolidations, web3 integration, IT support can all be found here. Digital and word of mouth will help spread the message.

Huntsville, Alabama, United States

Huntsville-Decatur-Albertville Area

Tech support call agent. Assist customer with connecting devices to the internet. Initial troubleshooter. Resolved all customer issues with care and a smile :)

Pittsburgh, Pa

Managed a small virtual team across the Verizon footprint. Primarily responsible for the Performance Management systems for 25,000 end users. This includes development and delivery of customer experience training, for all management and associate in the Verizon Consumer and Business teams. Partnered with Corporate HR and labor relation teams to ensure compliance. Worked with IT and senior leadership consolidate 30+ Performance Management systems, including vendor applications, down to 3. This saved the company over $5 million in hardware and maintenance fees.

Pittsburgh, Pa

Responsible for day to day call center operations for team of over 400 associates and 40 supervisors. Met and exceeded all operational key performance indicator goals. Established dominance as the top tech support call center in Verizon footprint for multiple years.Partnered with HR to create skill mapping to source better candidates for the right jobs. Implemented multiple local supplemental training programs to focus on bottom performers.

Freehold, Nj

Served as the facility’s sole Quality Trainer responsible for supplemental training for the 150 call center employee and management teams.Raised the center ranking to 1st in all Key Performance Indicators within the first 4 months of being in the role. Negotiated success metrics and support policies with senior center leadership to increase overall customer satisfaction metrics for the Freehold Fiber Solutions Center. Partnered with Resource Management Group to train during optimal times to minimize impact to the line.Collaborated with National Work Force Development on all new training initiatives

Freehold, Nj

Manage and develop a team of 15-20 union associates. Daily responsibilities included monitoring calls to give feedback to associates to better improve the customer experience. Volunteered for special projects with the training and development team, in order to improve the initial and supplemental training giving for to all associates company wide.

Newport News, Va

Serve as the initial point of contact for provisioning and maintenance for customer inquiries concerning their fiber based voice, data and / or video services. Create accurate trouble reports to log each customer contact. Provide customers with trouble status. Preform analysis and isolation of trouble conditions. Provide trouble resolution and closeout when possible. Preform home network equipment support to customers. Negotiate dates, times and access arrangements associated with resolving service order fallout and trouble reports.

Cherry Point, Nc

Perform quality assurance on work for shop.Supervise 10 -20 junior techniciansConduct technical on-the-job trainingInstruct junior technicians on proper shop proceduresSubmit accurate maintenance and supply informationEnsure that all test and measuring equipment is within its calibration tolerances prescribed by directivesPlan work schedulesIncorporate appropriate avionics changes as directedPrepare quality deficiency reports