Adam Mitchell Email & Phone Number

Chicago, Il, Us

San Francisco, California, Us

San Francisco, California, Us

Aligned cross-functional teams within a highly-matrixed organization to create initiatives driving customer adoption, retention, and satisfaction, expanding the reach of Salesforce’s core product and Premier and Signature Success plans.• Organized and facilitated a Signature Success customer round table, educating prospective clients as a subject matter expert for premium services – generated $15.5M in net new pipeline.• Spearheaded strategic planning for Salesforce’s 2023 Premier Push success play initiative, enabling the acquisition of 66 engagements representing $4.1M in potential average contract value and $5.3M in potential attrition savings.• Managed a $92.2M success plan target for the Communications, Media and Technology business unit, directing a cross-functional team to create actionable strategic objectives for 2023 based on performance trends.• Exceeded quarterly engagement targets at 125% of goal by presenting tailored success engagements to the pressing business obstacles of commercial & enterprise clients.

San Francisco, California, Us

Built and implemented strategies to ensure the growth and satisfaction of a $13.5M customer portfolio – strengthened relationships with leaders across industries, cultivating and developing new business opportunities while establishing organizational best practices to improve the customer experience.• Strengthened relationships with key clients to generate interest in Salesforce’s Signature service support plan, influencing $785K in additional revenue.• Operationalized a pre-sales initiative utilizing a consulting team of technical account managers to directly engage commercial & enterprise clients, analyzing account health and building the sales pipeline.

Paris, Fr

Developed and led a team of seven to exceed customer expectations throughout the pre-sales process, increasing professional services and solutions revenue as a key resource for internal and external partners.• Negotiated the sale of the team’s largest Voice over IP transformation project, representing $2.2M in revenue.• Partnered with cross-functional leaders to propose expansions to support network product offerings, forecasting revenue growth of MPLS, Internet, IPv6, voice, Managed Services, Service Management, and cloud computing solutions.• Provided coaching, guidance, mentorship, training, and individualized development plans for team members• Ensured accurate forecasts, pipelines, revenue projections, and profitability

Paris, Fr

Managed a team of Solution Architects and Solution Specialists focused on providing pre-sales support to new and existing Orange customers in the areas of traditional voice, VoIP, UCaaS, Data, and Collaboration. Owned all customer-facing activities and negotiations, partnering with sales teams to create lasting global service solutions for clients across industries.• Drove pre-sales initiatives on behalf of a multinational healthcare company, enabling the success of a large global program VoIP transformation through consulting, field engineering, and implementation services representing $5M in revenue.• Led a team of 16 on regional sales strategies as the interim Head of Global Services for the organization’s West region – managed and maintained performance targets and workforce planning to achieve revenue goals.

Paris, Fr

Developed and presented commercial and IT strategies for multinational clients across the Central region, accelerating revenue and maximizing service value through tailored solutions. Streamlined the sales process by accelerating service-level calculations through efficient enablement tools.• Responsible for gathering business and technical requirements, developing global client IT strategy, providing thought leadership, solution development and client communication• Led the technical solution design and commercial strategy on numerous large, multinational RFPs and RFIs for the Central region• Responsible for the Central region Professional Services business, encompassing areas such as: o Pre-Sales: opportunity management, solution development and financial/technical solution sign off o Post Sales: handover to delivery, implementation, escalations, customer service, and design changes o Financial: regional profit and loss analysis, forecasting and revenue plan achievement • Developed tools for the Pre Sales Solutions Consultant community that greatly reduced the effort required to calculate, validate, and report IP VPN SLAs, generated ICAP that helped streamline the sales process

Dublin 2, Ie

Utilized a variety of collaborative and messaging technologies to create tailored business solutions for key customer accounts, strengthening client relationships to reduce operational spend and improve inter-team productivity.• Responsible for defining, delivering, managing, and selling projects in the field of Desktop Management & Messaging• Desktop Management & Messaging covered all the infrastructure and end user computing solutions related to the workplace. This included thin and fat client technologies, directory services as well as messaging and collaboration infrastructure• Designed, built, and implemented solutions involving collaboration technologies such as Microsoft Office, Microsoft SharePoint, messaging technologies such as Microsoft Exchange and Lotus Notes, and thin client technologies such as Terminal Services and Citrix• Consulted with customers to reduce their overall total cost of ownership in desktop and messaging related technologies

Oakbrook Terrace, Il, Us

Earned distinction as the top-performing account manager within one year of hire, guiding customers throughout all stages of the sales cycle to achieve 113% of annual sales quota• Consulted with customers to develop cost effective voice, data, Internet, and managed services solutions utilizing products and technologies such as IP-VPN, Dedicated Internet, VoIP, Frame Relay, PRI, and other WAN solutions• Supported and sold full/fractional T1, T3 and other forms of dedicated Internet access while handling customers’ objections on price, network, latency, number of hops to the backbone, redundancy, upstream throughput, etc.• Created Visio network diagrams to help customers understand their current network and assist in up-selling additional services • Discussed different network technologies with customers specifying the pros and cons of each such as Private Line vs. Frame Relay, vs. ATM vs. IP-VPN, etc.• Analyzed customers’ voice usage, local usage, long distance usage, and international calling patterns to ensure customer is properly trunked and that they are efficiently utilizing voice resources• Researched customers’ technical questions and facilitate product specific questions to internal product development, ensure that network solutions will integrate with customers’ existing hardware such as routers, firewall, PBXs, etc.• Provided technical presentations in person or via conference call to decision makers, IT staff, and other members of management • Gathered technical data sets on product orders to ensure accurate installation including information on customer premise equipment, DMARC location, building information, etc.• Ranked 1st among Account Management team, retired 113% of 2004 annual quota, received honorable mention for 2004 Presidents Club in first year with organization

Dallas, Tx, Us

Cultivated a thorough understanding of complex customer requirements to sell voice, data, internet, and managed services, exceeding sales goals at 105% of quota.• Designed and created custom network and application solutions based on analysis of customers’ existing infrastructure, data networks, security measures, backup capabilities, and bandwidth requirements • Effectively managed multiple simultaneous large scale technical projects, initiatives, upgrades, and product rollouts• Designed and provisioned Frame Relay networks from beginning to end; assigned DLCIs, ordered local loops, provided adequate port speeds and sufficient CIR• Monitored, examined, and audited customers’ IT systems and networks to ensure maximum efficiency and profitability• Coordinated teams of various AT&T groups, AT&T partner channels, and third party vendors to accomplish overall IT projects• Responsible for tracking projects, providing documentation and presenting information to various levels of management

• Facilitated training seminars on network technologies• Managed and led research projects in the Video Lab, Network lab, and Voice labs• Responsible for completing customer beta trials and experiments on time and within budget• Orientated and facilitated lab assignments to students, conducted research for faculty, and held regular weekly lab hours

• Diagnosed, and performed troubleshooting on customer’s dial up, DSL, and cable modem Internet connections• Assisted customers in Internet connection issues, applications, procedures, and software configuration

Center For Information And Communication Sciences, Master'S Of Science

Bachelor Of Arts In Radio And Television, Communication Technology, Business Administration