Adrian Baste Email & Phone Number

Alpharetta, Georgia, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miramar, Florida

-Lead and manage the SalesForce.com initiative in the Latin America Market of Amcor Rigid Plastics.-Develop SFDC to meet the business needs of LATAM market users and ensure user adoption through training/webinars and one on one shadowing-Find potential inefficiencies in daily activities and provide solutions by using SFDC technologies. -Develop and.

-Lead IT bussiness facing resource for Segmentation, and Marketing Applications as well as entire Marketing Database of over 20 million consumers-Manage the Global Sales and Marketing Portfolio while providing support across multiple time zones-Manage IT Support Defect/Enhancement Quality Control list for all markets-Manage workload for IT Engineers and.

• Global Sales & Marketing Business Analyst; This position acts as an Information Technology liaison for Global Sales & Marketing divisions. Provides support and manages applications in efforts to improve business.
• Provide daily support for business units located across multiple time zones in the US, UK, GER, ITA, SPA, FRA, CHN, SGP, AUS, and BRA
• Manage IT Support Defect/Enhancement Quality Control list for each of the above listed markets
• Provide analysis based upon performance, adoption, and revenue returnsAccomplishments:
• Successfully develop and launch the Siebel Marketing 8.1 and Siebel OBIEE Upgrade
• Develop and launch Siebel IDS (International Direct Sales) 2.0 which has accounted for over 7 million dollars in International Cruise Sales Revenue YTD

• As the Guest Services Business Analyst within the Hotel Operations department it is my main duty to gather data and report performance of fleet Guest Services departments. Essential duties and responsibilities include.
• Provide monthly, quarterly, and yearly reporting pertaining to Guest Services performance which directly impact incentive for Guest Services Manager and Hotel Directors
• Identify areas in need of improvement in Guest Services operations
• Act as liaison with IT department to ensure proper launch of company initiatives that deal directly with Guest Services
• Provide ad-hoc reporting to Executives and other departmentsAccomplishments
• Led project in development and launch of new guest log tool

Miramar, FL

• This positions’ main duty is to act as a liaison between business and IT department to effectively communicate system issues, fixes, and enhancements within CRM system (Siebel). Essential duties and responsibilities.
• Update user information and load new user information into database
• Allocate responsibilities within system to best ensure proper flow of workload
• Conduct system maintenance and improvement
• Lead system meetings to gather requirements for enhancements, or defects
• Gather and deliver metric data for Customer Service Department monthly performance and other Ad-hoc requests from AVP, and/or Customer Service Leadership Team

Masters, Business Administration

Ba, Business Administration

Broadcast Journalism

Associate In Arts, Communications