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Adrian ThompsonDigital Customer Services Advisor | Content Creator | Experienced IT ProfessionalWith a versatile career spanning IT, customer service, and creative content production, I bring a unique blend of technical expertise, communication skills, and adaptability to every challenge I take on.Currently, I work as a Digital Customer Services Advisor at Santander Bank, where I help customers navigate digital platforms with confidence and efficiency. My role focuses on solving problems, enhancing the customer experience, and fostering trust in a fast-paced, tech-driven environment.My professional journey includes experience as an IT Technician within Hewlett Packard and TEKsystems, where I honed my technical skills and improved operational efficiency. With a strong background in management, I have a proven track record of leading teams, delivering training to upcoming leaders, optimizing workflows, and delivering exceptional results. My hands-on approach and attention to detail have earned the respect of clients such as Legg Mason, ATI, Maxim Healthcare and colleagues alike.Outside the corporate sphere, I’m a passionate content creator, running a faceless YouTube channel using many tools including AI and CapCut video editor. I also have extensive experience in live sound management—from band production to karaoke events—and have expanded into live video production using OBS, adapting to the demands of a changing world. I also dabble a little bit in Photography, slowly improving my skills with the Camera and editing. I am a confident communicator who thrives in collaborative and individual roles alike. I am always seeking new opportunities to leverage my skills, embrace innovation, and make a positive impact—whether in the workplace or the creative space.
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Assistant CoachMan V FatKnaresborough, Gb
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Customer Experience AdvisorSantander Feb 2023 - PresentHarrogate, England, United Kingdom -
It TechnicianHarrogate High School Academy Trust Oct 2021 - Nov 2022Harrogate, England, United Kingdom -
Help Desk Lead/Supervisor/CoachTeksystems Apr 2019 - May 2021Help Desk Lead/Supervisor for Legg Mason @ TEKsystems.I have also standardized the Team Lead Role for production and Presentation of Client data across all Services Desk TEKSystems Baltimore and some Service Desks TEKSystems Texas. I have developed complex MS Excel sheets to allow other Team Leads to simply dump Raw Data, which automatically produces the data in presentation for the Customer.I have build out Service Now Dashboards that allow my Clients to easily see data on their own internal teams including my Service Desk Team.I have trained and currently training Several new Service Desk Team Leads. I am currently training Service Desk Analysts to becoming ready to apply for future lead positions that may come available. -
Hardware Team LeadTeksystems Feb 2018 - Apr 2019Baltimore, Maryland Area
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Hardware Data LeadTeksystems Oct 2017 - Feb 2018Baltimore, Maryland AreaTBU
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Desktop Support Field Technician Tier 2Teksystems Oct 2016 - Oct 2017TBU
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Hardware Returns ControllerTeksystems Apr 2016 - Oct 20165525 Research Park Drive Catonsville, Md 21227Customer liaison for all returns of Hardware Assets.Damage assessment of all Hardware Assets.Have hardware repaired to a state it can be used again.Have hardware replaced that cannot be repaired.Organize, send and track all packaging for customer returnsOrganize, create shipping labels and track all customer returns.Liaise with customer managers for all return of Hardware Issues and Hardware Ordering issue.Reporting on Hardware Returns
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It Helpdesk Technician Tier 1-3 Software/HardwareTeksystems Dec 2015 - Apr 2016Catonsville, MdWill update later
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Customer Service Agent, Senior Agent, Incident Management, Deputy Team LeaderHewlett-Packard May 2005 - Apr 2015Peterlee -
Spectator SecurityThe Protector Group Sep 2009 - Jul 2013Stewarding at The Stadium of Light for matchday and concerts -
Director Of Finance And ComplianceCountrywide Commercial Services Ltd Feb 2012 - Jan 2013
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Customer Service AdministratorSantander Oct 2002 - Apr 2005Stockton-On-Tees, England, United KingdomNew Business Mortgage paperwork administration.
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Karaoke DjA2 Karaoke Feb 2000 - Sep 2004Seaham, England, United KingdomKaraoke DJ across the region from Sunderland down to Teesside
Adrian Thompson Skills
Adrian Thompson Education Details
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Newskillsacademy.ComMs Excel Intermediate -
Newskillsacademy.ComMs Excel Beginner
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Newskillsacademy.ComMicrosoft Powerpoint Certification
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Newskillsacademy.ComMicrosoft Excel For Advanced Certification
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Us Soccer CoachingE License
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Us Soccer CoachingF License – Introduction To Grassroots Coaching.
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Middlesbrogh CollegeYear 1 Certificate
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Stockton 6Th Form CollegeBusiness Management
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Bassleton School
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Newskillsacademy.ComMicrosoft Outlook Certification
Frequently Asked Questions about Adrian Thompson
What company does Adrian Thompson work for?
Adrian Thompson works for Man V Fat
What is Adrian Thompson's role at the current company?
Adrian Thompson's current role is Assistant Coach.
What is Adrian Thompson's email address?
Adrian Thompson's email address is ad****@****ems.com
What is Adrian Thompson's direct phone number?
Adrian Thompson's direct phone number is (508)-766*****
What schools did Adrian Thompson attend?
Adrian Thompson attended Newskillsacademy.com, Newskillsacademy.com, Newskillsacademy.com, Newskillsacademy.com, Us Soccer Coaching, Us Soccer Coaching, Middlesbrogh College, Stockton 6th Form College, Bassleton School, Newskillsacademy.com.
What are some of Adrian Thompson's interests?
Adrian Thompson has interest in Football, Badminton, Rugby, Music, Karaoke.
What skills is Adrian Thompson known for?
Adrian Thompson has skills like It Service Management, Management, Change Management, Microsoft Office, Team Leadership, Process Improvement, Team Management, Customer Service, Itil, Service Delivery, Outsourcing, It Operations.
Who are Adrian Thompson's colleagues?
Adrian Thompson's colleagues are David Quinn, Stuart Normansell, Nick Jackson, Jamie Baron, Karl White, Nick Gow, James Dacey.
Not the Adrian Thompson you were looking for?
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3goodrich.com, dunlopatl.co.uk, dunlopaircrafttyres.com -
Adrian Thompson
Peterborough -
Adrian Thompson
United Kingdom4gmail.com, gmail.com, dyson.com, specsavers.com7 +441666XXXXXX
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Adrian Thompson
Risk Management & Regulatory Remediation Consultant - At Risk Consulting LtdHolmes Chapel3at-risk.co.uk, lloydsbank.com, saco-ksa.com
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