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Adriano Hernandez Iii Email & Phone Number

Head of Problem Management at GCash (Mynt - Globe Fintech Innovations, Inc.)
Location: Contact Info, United States, United States 10 work roles 1 school
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Current company
GCash (Mynt - Globe Fintech Innovations, Inc.)
Role
Head of Problem Management
Location
Contact Info, United States, United States
Company size
592 employees

Who is Adriano Hernandez Iii? Overview

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Quick answer

Adriano Hernandez Iii is listed as Head of Problem Management at GCash (Mynt - Globe Fintech Innovations, Inc.), a company with 592 employees, based in Contact Info, United States, United States. AeroLeads shows a matched LinkedIn profile for Adriano Hernandez Iii.

Adriano Hernandez Iii previously worked as Head of Problem Management at Gcash and Problem Manager at Gcash (Mynt - Globe Fintech Innovations, Inc.). Adriano Hernandez Iii holds Bachelor’S Degree, Information Technology from Colegio De San Juan De Letran (Manila).

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GCash (Mynt - Globe Fintech Innovations, Inc.)

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About Adriano Hernandez Iii

I joined Hewlett Packard Enterprise (now DXC Technology with the HPE ES spin-off in April 2017) in June 2016 as an Application Support Analyst for one of the key accounts. My role consisted of building, developing and using specialized skills and knowledge in a particular domain - technical, business process and/or application - to ensure rapid resolution of incidents and service requests for our Global Supply Chain clients. On top of my role, I also became a Customs Applications Developer in January 2018. I was part of the team that developed a Knowledge Management system for one of the largest accounts of DXC. In November 2019, I started to handle a leadership role as a Service Level Manager for the Global Supply Chain SAP and non-SAP applications. In this role, I create value by becoming a trusted advisor to the business, providing a consistent interface for all service-related issue and handling the remediation of service breaches and communication channel. After almost five years in DXC, in April 2021, I moved to one of the fastest-growing IT service companies in Lingaro as a Service Level Manager and Operations Manager.

Listed skills include C#, Asp.Net Mvc, Microsoft Sql Server, Html, and 19 others.

Current workplace

Adriano Hernandez Iii's current company

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GCash (Mynt - Globe Fintech Innovations, Inc.)
Gcash (Mynt - Globe Fintech Innovations, Inc.)
Head of Problem Management
manila, manila, philippines
Website
wearegcash.com
Employees
592
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10 roles

Adriano Hernandez Iii work experience

A career timeline built from the work history available for this profile.

Head Of Problem Management

Gcash

Philippines

Problem Manager

Gcash (Mynt - Globe Fintech Innovations, Inc.)

► Develops and refines Problem Management processes for Login, KYC, and Promotion services, leading to significant incident volume reduction.► Leverages strong horizontal competence in root cause analysis, problem identification and solving, and vertical knowledge in GCash services, architectures, and technologies.► Leads investigations and root cause.

Service Level Manager

Gcash (Mynt - Globe Fintech Innovations, Inc.)

► Develops, negotiates, and manages service level agreements (SLAs) for Login, KYC, and Promotion services, ensuring alignment with business objectives and customer expectations.► Monitors service performance against SLAs, identifying trends and areas for improvement to enhance service delivery and meet or exceed performance targets.► Regularly updates.

Service Level Manager & Operations Manager

Lingaro

► Maintained external client relationships, key stakeholders, and liaise with other functional areas.Led service improvement initiatives that resulted in all-time high CSAT scores, significant incident volume reduction and overall client satisfaction. ► Created and defined Incident Management, Problem Management and Change Management processes to ensure.

Apr 2021 - Sep 2022

Service Level Manager

Dxc Technology

► Acted as service liaison between the clients, DXC delivery teams and in some cases, other third-party vendors.► Conducted weekly service reviews and ad hoc reviews with the clients to discuss ticket trends, problem records, service improvement plans, escalations, major incidents, etc.► Drove service improvement initiatives that resulted in significant.

Nov 2019 - Apr 2021

Custom Applications Developer

Dxc Technology

► Part of a team that developed a Knowledge Management System for a key account in the company. ► Used JQuery, JavaScript, HTML5, CSS3 and PHP MySQL for the development of the application

Jan 2018 - Nov 2019

Application Support Analyst

Dxc Technology

► Performed investigation, troubleshooting and resolution activities for system/application incidents and customer service requests utilizing Oracle, Unix, Linux, MS SQL, C#, ASP.NET and Java so that customers can resume their business activities as rapidly as possible. ► Analyzed incident trends for common causes and recommended service improvements plans.

Apr 2017 - Nov 2019

Application Support Analyst

Hewlett Packard Enterprise

NCR - National Capital Region, Philippines

► Performed investigation, troubleshooting and resolution activities for system/application incidents and customer service requests utilizing Oracle, Unix, Linux, MS SQL, C#, ASP.NET and Java so that customers can resume their business activities as rapidly as possible. ► Analyzed incident trends for common causes and recommended service improvements plans.

Jun 2016 - Apr 2017

Intern

Provoke Solutions

► Developed front-end side of a track and trace website for a company, utilizing HTML5, CSS3, JavaScript and Bootstrap.► Contributed in back-end development for a website of a tracking company with the use of ASP.NET MVC, Google Maps API and JavaScript.► Assisted in creating project document templates.► Trained for ASP.NET MVC, HTML5, CSS3, JavaScript and.

Nov 2015 - Mar 2016
Team & coworkers

Colleagues at GCash (Mynt - Globe Fintech Innovations, Inc.)

Other employees you can reach at wearegcash.com. View company contacts for 592 employees →

JE Jose Emmanuel Torrijos Jose Emmanuel Torrijos Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Philippines, Philippines View → KY Kaye Yap Kaye Yap Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) National Capital Region, Philippines, Philippines View → CC Claudino Coo Claudino Coo Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Metro Manila, National Capital Region, Philippines, Philippines View → PT Paulynn Tabbada Paulynn Tabbada Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Metro Manila, Philippines View → MS Martin Sadhwani Martin Sadhwani Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Taguig, National Capital Region, Philippines, Philippines View → DC Don Caparros, Pmi-Acp®, Pmp®, Certified Scrum Master Don Caparros, Pmi-Acp®, Pmp®, Certified Scrum Master Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Metro Manila, National Capital Region, Philippines, Philippines View → LA Lei Ann Margarette Barquilla-Ruiz Lei Ann Margarette Barquilla-Ruiz Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Dasmariñas, Calabarzon, Philippines, Philippines View → LP Lilibeth Parman-Dalit Lilibeth Parman-Dalit Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Metro Manila, National Capital Region, Philippines, Philippines View → KB Kristine Bernadette Tumambing Kristine Bernadette Tumambing Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Metro Manila, National Capital Region, Philippines, Philippines View → JP Justin Patrick Carino Justin Patrick Carino Colleague at Gcash (Mynt - Globe Fintech Innovations, Inc.) Balanga City, Central Luzon, Philippines, Philippines View →
1 education record

Adriano Hernandez Iii education

FAQ

Frequently asked questions about Adriano Hernandez Iii

Quick answers generated from the profile data available on this page.

What company does Adriano Hernandez Iii work for?

Adriano Hernandez Iii works for GCash (Mynt - Globe Fintech Innovations, Inc.).

What is Adriano Hernandez Iii's role at GCash (Mynt - Globe Fintech Innovations, Inc.)?

Adriano Hernandez Iii is listed as Head of Problem Management at GCash (Mynt - Globe Fintech Innovations, Inc.).

Where is Adriano Hernandez Iii based?

Adriano Hernandez Iii is based in Contact Info, United States, United States while working with GCash (Mynt - Globe Fintech Innovations, Inc.).

What companies has Adriano Hernandez Iii worked for?

Adriano Hernandez Iii has worked for Gcash, Gcash (Mynt - Globe Fintech Innovations, Inc.), Lingaro, Dxc Technology, and Hewlett Packard Enterprise.

Who are Adriano Hernandez Iii's colleagues at GCash (Mynt - Globe Fintech Innovations, Inc.)?

Adriano Hernandez Iii's colleagues at GCash (Mynt - Globe Fintech Innovations, Inc.) include Jose Emmanuel Torrijos, Kaye Yap, Claudino Coo, Paulynn Tabbada, and Martin Sadhwani.

How can I contact Adriano Hernandez Iii?

You can use AeroLeads to view verified contact signals for Adriano Hernandez Iii at GCash (Mynt - Globe Fintech Innovations, Inc.), including work email, phone, and LinkedIn data when available.

What schools did Adriano Hernandez Iii attend?

Adriano Hernandez Iii holds Bachelor’S Degree, Information Technology from Colegio De San Juan De Letran (Manila).

What skills is Adriano Hernandez Iii known for?

Adriano Hernandez Iii is listed with skills including C#, Asp.Net Mvc, Microsoft Sql Server, Html, Html5, Css, Bootstrap, and Xamarin.

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