Afzal Khan Arbab Email & Phone Number

Ontario, Canada

• Plan and implement outreach, intake and employer interactions for newly landed refugees who are looking for work while still residing in their Reception Assistant Program (RAP) and/or once they have moved to their permanent residence. This includes client, employer, and community agency outreach, as well as program delivery, including tracking, monitoring, and reporting of program data and results.• Manage and coordinate the development and delivery of all program components, including client assessments, curriculum development, referrals to upskilling and other training opportunities.• Structure program promotion, outreach, employer engagement and promotional content featuring destination cities.• Develop and grow community partnerships (particularly among RAP centres and Local Immigration Partnerships) and oversee event planning and delivery.• Work closely with other ACCES Managers and external partner organizations to ensure appropriate coordination of program components and events.• Oversee HR management activities including recruitment, supervision, performance management, staff engagement and training, etc., of staff and contractors working with the project.• In collaboration with the Corporate Engagement team, encourage employer participationand ensure corresponding service delivery commitments.• Consolidate, develop, and evaluate programs and ensure program compliance with funders guidelines and targets.• Work closely with internal operations to manage program budgets, allocate resources, approve, and track expenditures.• Collect, prepare, and maintain all reports & statistics.• Conduct file audits to ensure proper documentation.

Ontario, Canada

• Manage logistics for outreach communications and events, including ongoing progress reports to the Manager. • Liaise with community partner organizations across Canada and other affiliated groups and individuals. • Work closely with key stakeholders to ensure that deliverables are met and ensure timely pre and post-event follow-up. • Assist with coordination, preparation, collection, and maintenance of regular reports, scheduling of project activities, maintaining project-related statistics, recording of meeting minutes, and invoicing, as required. • Support the project team in resolving client issues. • Escalate sensitive and or challenging situations to the Manager. • Support virtual and in-person events in the program and across the organization as needed. • Assist with marketing, promotion, community and employer outreach. • Assist in data entry and evaluation of results; monitor progress and success of the initiative. • Actively promote the creation and maintenance of internal and external client referral networks. • Assist the Manager with HR activities, including but not limited to screening applicants, orientation, and onboarding, verifying time sheets, and other similar management support activities. • Make recommendations to the Manager regarding program activities to improve its administrative efficiency and effectiveness.

Ontario, Canada

• Developed and implemented marketing and outreach strategies to bridge the gap between employers and eligible candidates. • Liaised with community professionals and employers to create competitive jobs and employment opportunities by arranging job fairs, networking events, and other opportunities for pre-arrival clients.• Monitored all placements, training plan development and conducted ongoing follow-up to ensure successful employment outcomes for program participants.• Integrated work with ACCESS staff, particularly the Employment Consultant team to provide a tailored approach to pre-arrival clients.• Familiarized clients with digital platforms such as Jobscan, Brazen and Microsoft Teams and provided culturally sensitive employment services, resources, and referrals.• Other duties as assigned by the management.

Ontario, Canada

• Liaised with management, sales team and clients to better understand client needs and recommend appropriate solutions with forward thinking strategies.• Responded to online inquiries, providing quality service and technical support to clients on a wide range of company products, resolving issues at a 90% rate.• Communicated frequently with team members to develop and implement new tactics to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations. • Remained courteous and calm during moments of client dissatisfaction and offered alternatives to appease dissatisfied clients, resulting in a 90% customer satisfaction rate (CSR), which was among the highest in the batch.

Ontario, Canada

• Communicated with vendors regarding backorder availability, future inventory and special orders.• Leveraged sales expertise to promote products and capitalized on up-sell opportunities.• Maintained reports and records of inventory.• Relationship building with clients for effective gap analysis.

Islamabad Capital Territory, Pakistan

• Successfully completed and delivered the new Public Works Department campus with improved amenities to Operations.• Analyzed project scope with competitive analysis. • Improved department productivity and functionality by facilitating training for staff learning to utilize contemporary ELT techniques, increasing overall enrollment by 15%.• Communicated progress and roadblocks to stakeholders, and offered recommendations to remove impediments.• Managed resources including people, infrastructure and vendors.• Maintained a central database of project documents and communicated progress reports to stakeholders.

Pakistan

• Permanent member of the Research Committee for undergraduate students, Department of English.• Hosted the International Multilingual Conference on Post-conflict Literature, Trauma and Global Peace as the program coordinator. • Appointed as the chief ELT curricula designer for Functional Languages, Governance & Public Policy and Psychology departments.• Taught the following courses as a Lecturer at the Department of English:Teaching of English as a Foreign Language (TEFL) IELTSCommunication skills Critical Discourse AnalysisEnglish Level I (Certificate)English Level II (Diploma)

Islamabad, Pakistan

• Liaised with the Turkish Maarif Foundation in Islamabad to better understand stakeholder needs and recommend appropriate solutions with forward thinking strategies.• Interfaced with all levels of management to develop and deliver beginner and advanced levels of Teaching English as a Foreign Language (TEFL) curricula for over 110 Turkish learners.• Evaluated learning results and incorporated additional steps necessary to maximize learner retention and performance. • Managed logistics for the program and frequently communicated with the administration to ensure availability of hostel amenities and transportation facilities to learners.• Established appropriate deadlines and provided complete instructions for reading, writing and speaking assignments. • Inspired academic success based on the belief that all learners can achieve excellence, regardless of background.

Islamabad, Pakistan

• Lead a delegation of over 50 people as part of the exchange program between the Beijing Language and Culture University, China and the National University of Modern Languages, Pakistan.• Managed relationship building with the client for effective stakeholder analysis, while maintaining focus on communication with bi-weekly reports to stakeholders.• Participated in an array of activities hosted by the Beijing Language and Culture University as a goodwill ambassador and reiterated the importance of increased engagement and cooperation between the two universities. • Ensured timely achievement of milestones and managed communication across management, budget and HR teams until project closure.

• Planned and delivered English Language Teaching Practicum (ELT) lessons to undergraduate students at the Department of English.• Combined various teaching methods and techniques that incorporated the use of audio-visual aids to help students understand the nuances of English language.• Maintained positive student-teacher relationship and provided support on both group and individual levels to closely supervise learners' growth.• Conducted tests and assessments to monitor learners' progress and ensure fulfillment of course objectives.

Master Of Arts - Ma, English Language And Literature, General, A (Batch Topper)

Master Of Philosophy - Mphil, Linguistics (English), Cgpa 3.9 (Batch Topper)