I graduated from the Faculty of Law, Alexandria University in 2011. After being exempted from military service, I started my career working in sales in various companies and in different fields. In late 2014, I joined my first job as a customer service employee at one of Samsung's after-sales service branches. During this period, I learned the basics of customer service and gained many essential skills in this field.In mid-2017, I moved to work at Huawei as a Deputy Branch Manager in one of the after-sales service branches. This was one of the best opportunities I have had in my career. Huawei aims to build a customer service team capable of more than just entering data and dealing with angry customers. I was happy to be a part of this system, as the company focused on training its employees on many managerial and leadership skills in order to build experts in the field of customer service.In mid-2018, I was promoted to the position of Branch Manager. During this period, I worked in 3 different branches, opened one and renovated another. During these years, I gained many distinctive experiences, the most important of which are the way of thinking and logical analysis, and how to build a work environment capable of developing employees and fostering their sense of belonging to the team. I also had the opportunity to participate in the regional training events for branch managers in the Middle East, where I was one of the best team members during the training and was honored for my outstanding participation.After working in customer service for 9 years, I have gained distinctive experience in various roles, including customer service employee, team leader, and branch manager. I am confident that these experiences will help me succeed in any future job.