Specialized in MS Dynamics ERP to ensure smooth operating & consult the users after troubleshooting & investigating the reported issues• Joined workshops with Microsoft partner to replace the ERP system with Microsoft Dynamics• Carry-out soft implementation & feed the system masters with backlogs data.• Re-install & configure a test environment from scratch• including prerequisites, application client, AOS, SSRS & database• Investigate requests & complaints from users & assist to provide solutions• Consulting the managers on the possible temporary workarounds for the pending issues• Coordinate with the service provider to escalate the major issues• Manage user creation\deactivation & role access level• Set-up modules’ parameters after discussion with the concerned• Control main masters such as Product Master, Vendor Master• Backup the database & restore it in test server to sync the live data• Assist to prepare new SOW for upgrade to Dynamics D365• Study & summarize the submitted technical & commercial proposals for Dynamics D365• Develop VBA app to facilitate the production process for FIFA World Cup Qatar 2022

Work within I.T Department in Software & Applications Support section as an I.T & Applications Admin with multi tasks• Manage all the company’s external & internal applications• Provide technical support to end-users• Arrange training sessions to the new users• Create\Deactivate user accounts & manage their access level• Debug & troubleshooting errors & apply solutions methods• Analyze, verify & extract the required data from the databases & customize reports• Update & synchronize the applications’ DBs with the DB of the main ERP system• Prepare & revise the required data for any new implementation• Carryout pre-meetings with clients to discuss the requirement prior to any new implementation• Provide customized solution to our clients to serve their purpose• Study & suggest new development solutions & ideas• Assist Dept. manager in the administration works & keep references