Ben Aiken Email & Phone Number

Worked as a Software Engineer with West Interactive, responsible for working on highly technical projects developing multiple IVR-based systems complete with CTI to meet clients’ needs. Assumed the role of Team Lead in 2011, providing mentorship and technical leadership to other team members in addition to maintaining core responsibilities. • Designed, implemented and currently maintain several configuration-based applications, reducing the hourly requirements for future deployments and… Show more Worked as a Software Engineer with West Interactive, responsible for working on highly technical projects developing multiple IVR-based systems complete with CTI to meet clients’ needs. Assumed the role of Team Lead in 2011, providing mentorship and technical leadership to other team members in addition to maintaining core responsibilities. • Designed, implemented and currently maintain several configuration-based applications, reducing the hourly requirements for future deployments and implementations by 50% (Java, SQL, XML) • Develop and maintain multiple web service-based backend solutions to allow for communication with client systems (Java, WSDL, SOAP)• Consistently maintain work on multiple projects with aggressive timelines without sacrificing required work for other responsibilities• Research and recommend technical needs to management in order to provide a highly efficient and effective solution• Regularly participate in business meetings to identify and understand the client’s goals and objectives• Research, design and develop new applications to efficiently and effectively meet criteria determined from client’s needs• Analyze and evaluate current applications to determine areas in need of improvement or expanded functionality• Ensure solutions are highly scalable, allowing for applications to perform properly during high-volume calling windows• Monitor and conduct unit testing to ensure solution performs as expected and meets end-user requirements• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems• Technologies Used: Java, JavaScript, Web Services, SQL, XML, VXML, CTI, Perl, Tomcat, Genesys, Holly Connects, SpeechWorks/Nuance Show less

Brought on as a Software Engineer to help Girosol develop a cost-saving fax server system. Rather than faxing documents long distance, the system allowed for documents to be sent via the internet to a local hub, after which they could be faxed as a local call. • Started development of multi-threaded fax server system with goal to reduce operational costs• Wrote interface for Dialogic fax card in C++• Utilized JNI (Java Native Interface) to wrap the API functionality of the fax… Show more Brought on as a Software Engineer to help Girosol develop a cost-saving fax server system. Rather than faxing documents long distance, the system allowed for documents to be sent via the internet to a local hub, after which they could be faxed as a local call. • Started development of multi-threaded fax server system with goal to reduce operational costs• Wrote interface for Dialogic fax card in C++• Utilized JNI (Java Native Interface) to wrap the API functionality of the fax card into a Java-compatible DLL• Wrote core functionality of fax server, utilizing the features encapsulated within the fax card DLL• Designed and developed GUI to provide fax card port management and document management• Provided working prototype within six months• Technologies Used: Java, SQL, Windows, Linux, C++, C#, JNI Show less

Worked as a Senior Consultant with Urban Science with multiple automotive companies including BMW Motorrad USA (on-site) and Mercedes-Benz USA. After processing raw data, in-house software was used to provide a visually meaningful representation of dealer networks, allowing companies to optimize their store locations accordingly. • Wrote stored procedures to process various forms of raw data• Prepared Market Studies to be used by respective companies for market adjustments, allowing… Show more Worked as a Senior Consultant with Urban Science with multiple automotive companies including BMW Motorrad USA (on-site) and Mercedes-Benz USA. After processing raw data, in-house software was used to provide a visually meaningful representation of dealer networks, allowing companies to optimize their store locations accordingly. • Wrote stored procedures to process various forms of raw data• Prepared Market Studies to be used by respective companies for market adjustments, allowing new stores locations to be added in areas considered to be in the top 5% of localized markets (based on sales data and demographics)• Prepared custom reports providing companies with individual dealer scorecards• Worked directly with client (on-site for BMW) to provide expertise on a daily basis• Technologies Used: SQL, Stored Procedures, MS Access, Excel, Windows Show less