Aileen Sierra, Ms Email & Phone Number

• Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.• Participating in client meetings to grasp their main goals and difficulties. Clearly and effectively presenting complex solutions to assist partners in reaching their objectives. Professionally and calmly managing any resistance, complaints, or objections from partners. Identifying and leveraging opportunities to cross-sell and upsell, helping the team surpass revenue targets.• Work cross-functionally and collaboratively with internal teams (sales, product, dev, design, operations) to ensure timely renewals.

New York, New York, United States

- Managed and nurtured post-sale client relationships, achieving a consistent annual revenue growth of 15%. Spearheaded initiatives that contributed to a 20% increase in client retention rates.- Employed data-driven strategies such as feedback analysis to enhance client satisfaction and retention, increasing customer lifetime value by 25% through personalized account management plans.- Utilized Power BI for daily metrics monitoring, resulting in a 30% improvement in operational response times and a 15% reduction in costs through optimized resource allocation.- Led media-driven lead generation efforts, including cold calling and email campaigns, achieving a 40% increase in qualified leads and 35% growth in associated conversion rates.

New York, New York, United States

- Conducted regular check-in calls, proactively addressing concerns, and providing ongoing support to ensure continued customer satisfaction.- Exceeded sales targets by 20% through proactively identifying upsell and cross-sell opportunities and enhancing customer experience by providing access to additional products and services.

New York, New York, United States

- Developed and implemented effective training strategies, ensuring a smooth transition and successful adoption of new practices.- Played a pivotal role in the integration of merging companies by providing comprehensive training to representatives on new processes, systems, and software.

Master Of Science - Ms, Marketing

Bachelor'S Degree, Sociology

Education record