Senior Account Manager
CurrentOptima Connect is a Data Marketing Agency based in Edinburgh where we work clients to transform their multi-channel customer and campaign material data into a valuable marketing resource. I currently lead the account management and campaign services function with ultimate responsibility for ensuring we exceed our clients’ expectations and deliver outstanding solutions on time and on budget.Key responsibilities:• Management of all job and project scheduling for the technical team from initial briefing to delivery• Establishing key client relationships at appropriate levels• Working with clients to integrate new data and solutions, including vendor management and technical project implementation• Working work with clients to maximise their marketing strategies and provide optimised customer lifecycle experience.• Identifying procedural gaps and process optimisation opportunities • Providing best practice guidance on data governance and data audit support• ESP consultation by providing an agnostic overview of vendors and project implementation processes to support client decisions• Supporting business development with pitching to new and existing clients and development of company proposal materials• Line manager for the client services team including developing junior staff members• Overall budgeting, billing and company resource planning