Aimee Brown Email & Phone Number

Lead international operations teams for in store product suite, with a focus on service quality, productivity, cost management and team engagement. Developed methodology and processes that enable consistent achievement of internal and external KPIs. Spearheaded company wide initiative to elevate employee engagement, with strategic emphasis on Celebrating Successes.Some Key Accomplishments Include:• Realized 6% YOY reduction in costs (2023 vs 2024) through development of efficient processes. • Boosted crowd coverage by 6% YOY (2023 vs 2024) impacting customer satisfaction and retention. • Established and communicated clear objectives for In Store teams with a focus on enhancing productivity, optimizing costs management, improving service quality, fostering team engagement and development.

San Francisco Bay Area

Danville, Ca

Oversaw remote workforce across the United States, ensuring consistent achievement of team objectives and efficient operations. Developed and implemented training programs, both online and in-person, to enhance team skills and knowledge. Analyzed data and workflow to identify inefficiencies, creating detailed reports and strategic recommendations for executive leadership. Forged and maintained strategic partnerships with major retailers, facilitating onboarding and sustained collaboration.Some Key Accomplishments:• Generated $1M+ annual revenue by developing program from inception to completion.• Collaborated with major retailers to identify needs, delivering tailored solutions that drove results.• Achieved and maintained data accuracy of 98%+ • Boosted operational efficiencies resulting in significant cost reduction and increased profitability.

Pleasanton, Ca

Ensured smooth workflow by leading high-performing remote audit teams that conducted audits across 270 stores in the U.S., while mentoring managers to enhance their operational effectiveness in both the U.S. and Canada. Spearheaded transition of competitive price intelligence to in-house operation, enhancing organizational control and cost-effectiveness. Managed comprehensive departmental projects, emphasizing process optimization and strategic planning to meet and exceed productivity and service quality objectives.Some Key Accomplishments Include:• Cut company costs by 5% through creation of in-house Price Intelligence program.• Consistently maintained 99%+ scores on internal KPI's related to quality and timeliness by implementing performance improvement strategies. • Lowered department costs by 30% through implementation of cost-control initiatives. • Boosted productivity by 20% through process optimization and streamlining operational efficiencies.

San Francisco Bay Area

San Francisco Bay Area

Bachelor Of Arts - Ba, Organizational Leadership

In Progress Tempe, AZ

Associate Of Science - As, Business Administration