-Facilitate partnerships with our McDonald’s stores to increase philanthropy efforts in our 55 Chattanooga area stores, growing Round-up income from an average of $4,000/month in 2022 to approximately $48,514/month year-to-date in 2024. -Supervise a McDonald’s Engagement Ambassador to increase overall participation and fundraising for annual round-up program. -Manage a department budget of $14,000, leveraging budgetary resources to create value for the organization and drive growth among our McDonald’s partnerships and our volunteer program. -Develop, coordinate, and execute a comprehensive volunteer development program to increase volunteer engagement. -Oversee the organization's volunteer program, consisting of the management of over 300 volunteers. -Oversee the recruitment and training of volunteers, including developing orientation materials, volunteer guidelines, and ongoing training opportunities to keep volunteers engaged. -Evaluate the current volunteer infrastructure and develop a strategic plan to increase the number of volunteers within the organization. -Cultivate new relationships with local companies to increase brand awareness and volunteerism of RMHC, leading to over 30 new partnerships since January of 2023. -Assist with managing internal resources and third parties/vendors for the execution of multiple projects. -Collaborate with the marketing and public relations team to create promotional materials and messaging that emphasize the value of community engagement through volunteering and partnerships. -Provide leadership, direction, and support for the Family Services team, Advancement team, and other staff members involved in community engagement efforts. -Represent RMHC of Greater Chattanooga at various community engagement events throughout the city.

-Teach a class of first year Rollins College of Business students, averaging about 26 per class. -Develop instructional methods to best communicate course content to students. -Utilize Canvas to ensure students are aware of assignments, up-to-date on course announcements, and maintain regular communication with students. -Ensure the development of foundational skills necessary to be successful at UTC and within the college of business.

-Developed and implemented an engagement strategy for the University’s Division of Diversity and Engagement to assist UTC with achieving its strategic goals. -Cultivated relationships with over 20 on-campus and community partners to plan and execute over 27 events and activities related to diversity, equity, and inclusion. -Aligned events, activities, sponsorships, and partnerships to directly impact UTC’s Strategic Plan. -Managed the communications, paid advertising, organic reach, and overall social media presence for the Division, growing the reach of Facebook and Instagram accounts by 16% and engagement by 134%. -Oversaw student volunteers, graduate assistants, and other student workers who engage with the Division. -Assisted the Vice Chancellor with budget spending allocation, making decisions on where and how to spend over $400,000 of Access and Diversity funds.-Revitalized and managed the brand of two Diversity and Engagement initiatives, Mocs in the City and MOC Forward.-Represented the Division in the community, serving as a brand ambassador at events around the city.

-Built constructive relationships with UTC alumni and friends to move them through the donor solicitation process.-Oversaw the development and implementation of the university’s leadership annual giving program. -Partnered with Alumni Affairs to provide direction and assistance to the Atlanta and Nashville alumni chapters.-Collaborated with the Directors of Development to strategize for personal solicitation efforts. -Developed direct mail campaigns in partnership with the Assistant Director of Annual Giving.

-Sold over $1,000,000 in merchandise. -Assisted customers with finding the perfect jewelry piece to meet their needs.-Listened and responded to customers’ needs through thorough understanding of product knowledge and assessment of how a product fills a need.-Maintained accurate records of inventory.-Utilized the customer management software to follow-up on prior visits and leads to generate returning customers and repeat business. -Negotiated with customers to close sales that were mutually beneficial for the business and customer. -Resolved customer issues by listening to concerns and employing right means to ensure customer satisfaction.

-Maintained accurate records of Gospel Community Groups. -Organized teams to execute men's ministries functions. -Developed strategic plan to assist new members in finding a community group that fit their needs. -Provided feedback and make recommendations about how to improve the weekly Sunday service.

-Responded to emergency/non-emergency calls via telephone, campus radio system, CCTV monitors, and walk-ins; evaluated information received or observed, prioritized situations and dispatched appropriate assistance. -Communicated accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as was needed. -Monitored campus surveillance system and dispatched campus police officer(s) in response to viewed situations; monitored campus police on patrol and provided backup assistance as was appropriate. -Functioned as the campus information representative after normal daily business hours and on weekends, handling all phone calls and walk-in contacts. -Maintained accurate up-to-date logs of dispatch activity and “lost/found” property; utilized restricted access to Jenzabar in performance of duties; maintained security/confidentiality of records, information, etc. to which exposed; created work orders upon request. -Maintained current working knowledge of departmental regulations, policies and procedures.

-Sold over $100,000 worth of merchandise as a part-time employee (averaging roughly 21 hours per week). -Assisted customers with finding shoes based on an evaluation of their needs.-Stocked and organized new shipments of shoes in the stockroom.-Maintained cleanliness of the sales floor by removing unwanted shoe boxes and shoe packaging material. -Properly labeled and placed display shoes. -Resolved customer complaints by seeking to understand the problem and utilize the necessary resources to ensure the utmost customer care is displayed.

-Upheld the policies set forth by housing in the residence halls.-Oversaw a group of 47 residents and ensured that the needs of residents are met.-Resolved conflicts among residents in order that residents could live peacefully with one another. -Developed and coordinated needs-based programming and events for residents to promote social interaction among members of the community. -Designed flyers and other promotion activities for programs to increase awareness of opportunities to interact with other students. -Worked with other Resident Assistants to provide a clean, safe, and enjoyable living environment.-Identified possible Resident Assistants through the RA evaluation process.-Maintained parent satisfaction by exhibiting customer service and support on Move-In Day.

-Responded to various emergencies that campers had to provide a safe environment for visitors. -Performed cleaning and preparation activities for on-campus housing for camps and orientations.-Assisted with the organization and distribution of room keys for summer housing.

-Sold $16,535 worth of advertising in a 10-week span.-Strategized with two other team members to attempt to reach a sales goal for the Chattanooga market of $80,000. -Moved markets to Huntsville, AL to assist the sales team in efforts to reach their sales goal.-Innovated new marketing strategies for local businesses relying on revenue from UTC students through University Directories print, online, and mobile products. -Developed selling and sales management skills through B2B transactions.-Utilized interpersonal skills to ensure great customer service.