Ajeet Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

1. Part of Network Data and GNOC Team and also working for Wireless Track.2. Administrator for SolarWinds Monitoring of Global Network.3. Own all of the technical documentation, MOM, Runbook work for the GNOC technical track.4. Analyzed the requirement for centralized Network devices administration for 3 different regions.5. Handle end user tickets and provide them solutions.6. Work with vendors, clients, carriers on network implementation, optimization, and ongoing networkmanagement.7. Proactively monitor customer’s network infrastructure and respond to any failure.8. Troubleshoot network issues as fast as possible to reduce customer’s downtime.9. Provide RCA for critical and high priority incidents.10. Experience in managing IPAM, DNS and DHCP services through infoblox and Windows servers.

Hyderabad, Telangana, India

Manage Invoicing Customer accounts.Checking End to End Billing Cycle and issues.Coordinating with the Account Manager for new/upcoming campaigns.Coordinating with customers for optimization of their campaign results.

Hyderabad, Telangana, India

•Have been identifying and sharing new fraud trends and their work aids with the Team.•Working as an active member of the Risk Process.•Got cross-trained and supported multiple workflows such as Bin management, Case management.•Worked on Priority Cases such as High dollar Charge-backs and multiple touch accounts.•Flexibly worked in various shifts to support TAT control in Cases.•Have shown interest in reports and done work allocation in the absence of the Lead.•Mentored the new analysts on the floor to learn the process.•Have been working as Point of Clarification to help the Team with their doubts and difficult scenarios.•Have done internal audits to control and improve the quality of the Team. Also shared the feedback and findings in daily Team Huddles.•Have consistently met the SLAs such as Productivity and Quality targets.

Bachelor Of Technology - Btech, Information Technology

Education record