Andrew James (A.J.) Richardson Email & Phone Number

Alpharetta, Ga, Us

Roswell, Georgia

Roswell, Ga

- Worked closely with clients, engagement / account managers, business consultants, project managers, and the owners of the internal product development teams to manage client expectations. - Provided customer support for the products we have for our customers. This entailed managing work tickets that customers submitted and making sure the issue with the customer gets handled.- Developed documentation for the products we have and are going to release.- Developed / Refined Product Marketing

Opelika, Al

- Managed 25-35 calls about moves daily. Listened attentively to detailed requests and made sure with the Operations Manager that Lambert could do the move. Provided quality customer service to help maintain a high customer service ratings of 4.88 / 5.- Coordinated with our surveyors' schedules to set up in-home surveys for moves.- Called / emailed leads for moves received on the company's website.

Roswell, Ga

- Learned about Product Development, Learning Management Systems, and Consulting- Developed documentation for rapidLD’s product rapidRoster (automated roster management for training courses)- Collaborated with eight employees to develop new marketing literature layout and revise the content

Opelika, Al

- Learned the moving business from the ground up- Managed 25-35 calls about moves daily. Listened attentively to detailed requests, made sure with the Operations Manager that Lambert could do the move, and coordinated with our surveyors’ schedule to set up in-house surveys for moves. Provided quality customer service to help maintain a high customer service ratings of 4.88 / 5.- Served as the Home Delivery Specialist for company’s distribution center. Called clients to set up delivery time and made sure truck had the correct shipment.

Alabaster, Al

- Responsible for ensuring the safety of patrons by preventing and responding to emergencies at the facility. Kept the pool deck clean. Helped train new lifeguards.- Learned how to maintain a pool with backwashing, vacuuming, clean pump filters, and adding chemicals.- Got promoted to Assistant Manager in 2013 and managed 4 lifeguards.

Alabaster, Al

Led 7th-8th grade student in a Bible study on Wednesday night. Was in direct contact with the youth pastor to help youth events to go smoothly.

Pelham, Al

Bachelor’S Degree, Business Administration And Management, General, 3.31 / 4.0

Minor: Business Analytics

High School