Alex Gardner Email & Phone Number

Egham, England, United Kingdom

Melbourne, Australia

Overseeing and empowering a successful PAC team for Peter Stevens Importers. Distribution and Aftersales for Triumph Motorcycles, and the Piaggio Group products; Vespa, Piaggio, Moto Guzzi and Aprilia.Focus and Strategy for 2019 include:Continued education and empowerment of the PAC Team to help deliver efficiency in decision making whilst increasing customer retention and managing responsibilities toward Management and Finance Stakeholders.Continued drive with store design planogram programs to better engage staff and clients within our retail partners. This has seen huge uplifts in sales and culture change within the dealer network. Increasing inventory efficiencies in a market experiencing an industry wide 30% decrease in new models sales for 500cc and over Motorcycles. The uplift here is that I can bring focus to the PAC product lines that do turn over and do bring substantial profits whilst also bringing satisfaction and excitement to the end-user.Creation and development of Accessory and Clothing strategies and marketing products to help further the PAC products on offer and increase customer engagement.Continued bench marking of retail price points to maintain competitiveness in the market as well as engagement with our Manufacturers to help shape and maintain margins.My other responsibilities have included ambassador roles for PAC Services and Products during events and functions covering Press to the various tiers of Customers where my decade long time in fine tuning my Aftersales experience shines with my charisma, knowledge and charm.

Melbourne, Australia

Engaging my skills and experience in Aftersales Management and Customer satisfaction. I oversee a team of Customer Care professionals, Artisans and Technicians in the luxury accessory field for the brands Bremont (Timepieces) and Montblanc (Fine writing instruments). With implementation of new CRM, Service and Inventory Management Systems underway I'm helping shape a new efficiency among staff for our customers both internal and external.

Melbourne, Australia

Engaging over 15 years of Customer Care experience within the distributor arena I provide the conduit between all customer tiers and internal channels for Montblanc and Bremont Technical and Aftersales Services in Australia.

Melbourne, Australia

After Sales Manager for Australia & New Zealand distributing Parts, Accessories & Clothing for the following brands: Royal EnfieldMV AgustaBenelliBimoto EBR Confederate

Distribution and product management of Aftersales Products for Triumph Motorcycles in Australia

Melbourne, Australia