Alan Gibson Email & Phone Number

Wanborough, Gb

New York, Ny, Us

I joined Sprinklr to consult and advise customers on achieving the game changing innovative benefits of Sprinklr CXM platform - go take a look, it is the only digital first, fully unified, CCaaS platform, fuelled by the most sophisticated AI + LLM engine, built specifically for enterprise engagement with customers – analysing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time on the best channel for amazing FCR, CX and EX - just think what that means for your company and your customers!

Menlo Park, Ca, Us

Global Account Director in the Genesys Service Provider Team developing strategies and plans to deliver great Genesys customer experience. I successfully led the account engagement to win the 20K seat CCaaS migration of an EMEA telco service provider to Genesys Cloud.

Menlo Park, Ca, Us

Led Genesys engagement with Customers and Transformational Partners in delivering class leading customer experience using CCaaS Cloud based Digital platforms to realize 'Experience as a Service' and true customer empathy.

Armonk, New York, Ny, Us

I had a very successful time leading executive consulting and technical implementation engagements with with Telecommunication, Media and Utility clients on ground breaking AI, ML and Analytics solutions for customer experience led transformation of demand generation, sales engagement, customer care and enterprise process transformation across multi-channel customer engagement. Employed a range of consulting and delivery capabilities to ensure customer orientation and achieve accelerated time to value using Design Thinking, Sprint, Agile and DevOps methodologies. I was responsible for client engagement at Exec LoB level, identifying business problems, modelling and solutioning AI and Data project proposals, through project delivery and life-cycle management with the client.Led Contact Centre transformation client engagements including Self Help and Virtual Agent 'Chatbots' at the customer experience front end of intelligent workflows. In particular, evolving contact centres from a reactive service model, to multi-channel proactive and predictive engagement hubs that utilised the full 360 degree understanding of the customer with Marketing, CVM, and service provision to provide a personalised customer experience.

Armonk, New York, Ny, Us

Consultative sales and delivery of IBMs cognitive solutions and software such as Watson and IBM Cloud platform to clients across Europe. Specifically focused on delivering transformative customer experience in the Comms and Distribution segments covering Communications, Media, Retail, Utilities, Travel and Transportation.

Santa Clara, California, Us

Market and Sales Development of enterprise Technical Compute platforms, applications, software, and services used in Big Data, Cloud, IoT and HPC. Working with Strategic OEM partners on collaborative business models for sales to enterprise and channel customers across EMEA.Also considerable expertise in Mobile Telco and in Retail and Omnichannel sales and marketing of consumer and enterprise technology.

Santa Clara, California, Us

Global Account Director for Intel solutions used by Tier 1 multi-national mobile service providers. Responsible for sales strategy and tactical implementation spanning mobile devices, systems, software, services and applications sold through direct and partner channels employing innovative ‘sell with’ and ‘sell through’ models.

Chicago, Illinois, Us

A Principal in this high calibre global team that established a Managed Services business for Motorola Networks. Created and delivered managed service solutions and propositions, business models, consulting and engagement tools, leading to contractual success with Mobile service providers in Europe and APAC.

Chicago, Illinois, Us

A key member of Motorola's strategic business development community working across EMEA at an executive level to develop new solutions and services, delivered through strategic sales and cohesive inorganic growth partnerships with Cisco, Alcatel and start-ups, etc. Responsible for a wide range of market analysis, strategy and proposition development, marketing and sales tasks within this elite EMEA Marketing and Business Development team.

Issy-Les-Moulineaux, Île-De-France, Fr

Business and Operations Analysis for Orange Mobile Network in the UK during a time of rapid expansion. Key focus was risk analysis and business continuity planning against business and network disruption.

Kista, Stockholm, Se

Started on the Graduate Training Program in Sales and Marketing. Soon moved onto Application System Design and Management that delivered mobile applications and services through the GSM networks deployed by Vodafone, TIM and others across Europe.

Mba

Beng, Engineering And Business