Alan Gibson work email
- Valid
- Valid
- Valid
Alan Gibson personal email
• An Information Communication Technology professional with a proven global track record on high value, high growth projects focused on customer experience and employee effectiveness. • Having exceptional understanding of the contribution that Data driven insights and Artificial Intelligence, combined with creative strategy, services, and commercial acumen make in securing competitive advantage and delivering new sustainable client business.• Extensive experience in client sales, consulting and delivering services, software and products whilst working at an Executive Level with System Integrators, Technology Vendors, Partners and Service Providers on the realisation of fast paced, leading edge customer experiences.• Enthusiastic, highly motivated, analytical yet flexible in approach with a strong cross functional team delivery ethos, always seeking out new transformative business challenges and opportunities. Please feel free to use the Contact Info above ^
-
Strategic Account ExecutiveQualtricsWanborough, Gb
-
Sprinklr Service Cx ConsultantSprinklr May 2023 - PresentNew York, Ny, UsI joined Sprinklr to consult and advise customers on achieving the game changing innovative benefits of Sprinklr CXM platform - go take a look, it is the only digital first, fully unified, CCaaS platform, fuelled by the most sophisticated AI + LLM engine, built specifically for enterprise engagement with customers – analysing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time on the best channel for amazing FCR, CX and EX - just think what that means for your company and your customers! -
Global Account DirectorGenesys Jan 2022 - May 2023Menlo Park, Ca, UsGlobal Account Director in the Genesys Service Provider Team developing strategies and plans to deliver great Genesys customer experience. I successfully led the account engagement to win the 20K seat CCaaS migration of an EMEA telco service provider to Genesys Cloud. -
Customer Experience Transformation ConsultantGenesys Jun 2021 - Jan 2022Menlo Park, Ca, UsLed Genesys engagement with Customers and Transformational Partners in delivering class leading customer experience using CCaaS Cloud based Digital platforms to realize 'Experience as a Service' and true customer empathy.
-
Associate Partner - Transforming Customer Experience With Ai And AnalyticsIbm Feb 2017 - Jun 2021Armonk, New York, Ny, UsI had a very successful time leading executive consulting and technical implementation engagements with with Telecommunication, Media and Utility clients on ground breaking AI, ML and Analytics solutions for customer experience led transformation of demand generation, sales engagement, customer care and enterprise process transformation across multi-channel customer engagement. Employed a range of consulting and delivery capabilities to ensure customer orientation and achieve accelerated time to value using Design Thinking, Sprint, Agile and DevOps methodologies. I was responsible for client engagement at Exec LoB level, identifying business problems, modelling and solutioning AI and Data project proposals, through project delivery and life-cycle management with the client.Led Contact Centre transformation client engagements including Self Help and Virtual Agent 'Chatbots' at the customer experience front end of intelligent workflows. In particular, evolving contact centres from a reactive service model, to multi-channel proactive and predictive engagement hubs that utilised the full 360 degree understanding of the customer with Marketing, CVM, and service provision to provide a personalised customer experience. -
Sales Director, Cognitive Software And SolutionsIbm Aug 2016 - Mar 2017Armonk, New York, Ny, UsConsultative sales and delivery of IBMs cognitive solutions and software such as Watson and IBM Cloud platform to clients across Europe. Specifically focused on delivering transformative customer experience in the Comms and Distribution segments covering Communications, Media, Retail, Utilities, Travel and Transportation.
-
Market Development ManagerIntel Corporation Apr 2011 - Jun 2016Santa Clara, California, UsMarket and Sales Development of enterprise Technical Compute platforms, applications, software, and services used in Big Data, Cloud, IoT and HPC. Working with Strategic OEM partners on collaborative business models for sales to enterprise and channel customers across EMEA.Also considerable expertise in Mobile Telco and in Retail and Omnichannel sales and marketing of consumer and enterprise technology. -
Global Account DirectorIntel Corporation Jan 2006 - Mar 2011Santa Clara, California, UsGlobal Account Director for Intel solutions used by Tier 1 multi-national mobile service providers. Responsible for sales strategy and tactical implementation spanning mobile devices, systems, software, services and applications sold through direct and partner channels employing innovative ‘sell with’ and ‘sell through’ models.
-
Principal, Managed ServicesMotorola Jan 2003 - Dec 2005Chicago, Illinois, UsA Principal in this high calibre global team that established a Managed Services business for Motorola Networks. Created and delivered managed service solutions and propositions, business models, consulting and engagement tools, leading to contractual success with Mobile service providers in Europe and APAC. -
Strategic Alliance Business Development DirectorMotorola Aug 1998 - Dec 2002Chicago, Illinois, UsA key member of Motorola's strategic business development community working across EMEA at an executive level to develop new solutions and services, delivered through strategic sales and cohesive inorganic growth partnerships with Cisco, Alcatel and start-ups, etc. Responsible for a wide range of market analysis, strategy and proposition development, marketing and sales tasks within this elite EMEA Marketing and Business Development team.
-
Business AnalystOrange Aug 1997 - Jul 1998Issy-Les-Moulineaux, Île-De-France, FrBusiness and Operations Analysis for Orange Mobile Network in the UK during a time of rapid expansion. Key focus was risk analysis and business continuity planning against business and network disruption. -
Application System Design And ManagementEricsson 1990 - 1995Kista, Stockholm, SeStarted on the Graduate Training Program in Sales and Marketing. Soon moved onto Application System Design and Management that delivered mobile applications and services through the GSM networks deployed by Vodafone, TIM and others across Europe.
Alan Gibson Skills
Alan Gibson Education Details
-
University Of BathMba -
Coventry UniversityEngineering And Business
Frequently Asked Questions about Alan Gibson
What company does Alan Gibson work for?
Alan Gibson works for Qualtrics
What is Alan Gibson's role at the current company?
Alan Gibson's current role is Strategic Account Executive.
What is Alan Gibson's email address?
Alan Gibson's email address is al****@****ibm.com
What schools did Alan Gibson attend?
Alan Gibson attended University Of Bath, Coventry University.
What skills is Alan Gibson known for?
Alan Gibson has skills like Sales Strategy Development And Tactical Sales Implementation, Management, Managed Services, Mobile Devices, Go To Market Strategy, Mobile Communications, Product Marketing, Telecommunications, Product Management, Business Development, New Business Development, Strategy.
Who are Alan Gibson's colleagues?
Alan Gibson's colleagues are Jaron Corbett, Yukiko Yoshita, Natalie Mcdowell, Howard Wang, Brayden Stark, Mariana Ines Uribe Ravelo, Sophia Del Rosario.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial