Alan Crompton Email & Phone Number

Emeia

Service Director for Service Acceptance within Delivery Assurance, EMEIA

Europe

Europe

Manage Delivered Services, Projects and P&L Account for key Customer in the Automotive Industry.

Sunderland, United Kingdom

Managed biggest SI Account at C&WW with revenue of over £18M per annum, having managed a team of Service Managers whilst being accountable for aproximately 150 accounts. Reduced aged debt from 13.5 million to 40K in just over a year through managing the Customer effectively and determined negotiations

Responsibilities included: • Design Standard Operating Procedures for all of the ITIL processes and functions.• Produce High Level and Low Level designs as well as Service Design documentation.• Ownership of Service Architecture solution within bids framework, ensuring strategic fit, delivery costs, scope, build methodology, relationships and risk are adequately expressed and documented.• Deliver consultancy activities to Clients, design and deliver Service Architecture… Show more Responsibilities included: • Design Standard Operating Procedures for all of the ITIL processes and functions.• Produce High Level and Low Level designs as well as Service Design documentation.• Ownership of Service Architecture solution within bids framework, ensuring strategic fit, delivery costs, scope, build methodology, relationships and risk are adequately expressed and documented.• Deliver consultancy activities to Clients, design and deliver Service Architecture Solutions as part of the bid cycle, negotiate SLA’s and up-sell products to the Customer, being actively involved from pre-sales through to delivery.• Work closely with external service and technology partners to identify best practices, new technology and improvements to ensure Customers requirements are met or exceeded.• Promote Fujitsu’s services and propositions to generate incremental business, identify new business opportunities and offer cost effective alternatives to Customers. Show less

Responsibilities included: • Delivering quality, cost effective Services to the Customer.• Holding regular Service Reviews and Contract Management reviews.• Matrix managing the IT Service Delivery team.• Managing various Vendors and 3rd parties, including perusal of Service Credits.• Management of the regional P&L Account and Debt Management• Continual improvement of Service via Service Improvement Plans

Responsibilities, Skills and Experiences included: • Management of virtual team of 10 Analysts, covering 6 geographic locations.• Workflow Management, HR and Performance Management• Became extremely Customer focussed, developed a “can do” attitude.• Developed mentoring and coaching skills, embraced “Customer first” ethos• Worked as an ITSO for HMRC and IR prior to transferring to Fujitsu Services.

Prior to entering the IT industry, I worked as a Team Leader in the Manufacturing Industry for 13 years for a number of blue-chip companies including Philips, Siemens, Fujitsu Electronics and Kimberly Clarke. I used TQM and Kaizen Quality Systems to define leaner working practices for these companies in my role as a Team Leader

Ba, Business Management

Hnc, Business And Management