Alan Crompton Email & Phone Number

Emeia

Service Director for Service Acceptance within Delivery Assurance, EMEIA

Europe

Europe

Manage Delivered Services, Projects and P&L Account for key Customer in the Automotive Industry.

Sunderland, United Kingdom

Managed biggest SI Account at C&WW with revenue of over £18M per annum, having managed a team of Service Managers whilst being accountable for aproximately 150 accounts. Reduced aged debt from 13.5 million to 40K in just over a year through managing the Customer effectively and determined negotiations

• Responsibilities included:
• Design Standard Operating Procedures for all of the ITIL processes and functions.
• Produce High Level and Low Level designs as well as Service Design documentation.
• Ownership of Service Architecture solution within bids framework, ensuring strategic fit, delivery costs, scope, build methodology, relationships and risk are adequately expressed and documented.
• Deliver consultancy activities to Clients, design and deliver Service Architecture… Show more Responsibilities included:
• Deliver consultancy activities to Clients, design and deliver Service Architecture Solutions as part of the bid cycle, negotiate SLA’s and up-sell products to the Customer, being actively involved from pre-sales.

• Responsibilities included:
• Delivering quality, cost effective Services to the Customer.
• Holding regular Service Reviews and Contract Management reviews.
• Matrix managing the IT Service Delivery team.
• Managing various Vendors and 3rd parties, including perusal of Service Credits.
• Management of the regional P&L Account and Debt Management

• Responsibilities, Skills and Experiences included:
• Management of virtual team of 10 Analysts, covering 6 geographic locations.
• Workflow Management, HR and Performance Management
• Became extremely Customer focussed, developed a “can do” attitude.
• Developed mentoring and coaching skills, embraced “Customer first” ethos
• Worked as an ITSO for HMRC and IR prior to transferring to Fujitsu Services.

Prior to entering the IT industry, I worked as a Team Leader in the Manufacturing Industry for 13 years for a number of blue-chip companies including Philips, Siemens, Fujitsu Electronics and Kimberly Clarke. I used TQM and Kaizen Quality Systems to define leaner working practices for these companies in my role as a Team Leader

Ba, Business Management

Hnc, Business And Management