Alan Crompton Email & Phone Number

Biggleswade, Gb

Uk/Qatar

Developed and implemented the over-arching technology IT support model strategy for the FIFA Men’s World Cup 2022 (FWC) incorporating the in-country supplier organisations, central command and control, stadia and other high-profile venues such as broadcast and press centres. - Designed and implemented the IT organisation structure, supporting resource model and rostering for all roles across all venues up to and including critical operational periods for an operational workforce of… Show more Developed and implemented the over-arching technology IT support model strategy for the FIFA Men’s World Cup 2022 (FWC) incorporating the in-country supplier organisations, central command and control, stadia and other high-profile venues such as broadcast and press centres. - Designed and implemented the IT organisation structure, supporting resource model and rostering for all roles across all venues up to and including critical operational periods for an operational workforce of ~2,600. - Defined, set up and managed central call centre (25 staff operating up to 19 hours per match day) and 10 distributed venue service desk teams (120 staff operating up to 10 hours per match day). - Point of contact for project team preparing the event-based processes and requirements that were incorporated into ServiceNow by FIFA. - Ensured the IT Service Management “toolkit” (specific focus on service catalogue, service introduction, incident, major incident & change management) was developed, documented and implemented in accordance with best practice. - Successfully transitioned the technology team from the planning to operationally tournament ready stage through a series of training sessions and a unique programme of operational readiness exercises. - Developed a training matrix of 15+ modules for management and technical training via Teams / face-to-face, training course outlines and schedule as well as personally delivering Support Model training modules to FIFA, in country supplier organisations and team members to ensure tournament readiness is achieved. - As the Service Delivery Manager based in the IT Command Centre during the Critical Operational Period, supported the Central Service Desk, venue-based Service Delivery Managers and championed the incident and change management processes for the FWC. Show less

Home/Birmingham

A 30-day consultancy engagement (concurrent with the FIFA assignment) to support the readiness preparation of the Senior Leadership team and roles in the Technology Operations Centre (TOC – Technology Command and Control for the Commonwealth Games): - Developed new and enhanced existing TOC Director checklist, updating the Major Incident Management (MIM) process and delivered training sessions on MIM to TOC Duty Managers and stakeholders. - Prepared and delivered TOC Overview training… Show more A 30-day consultancy engagement (concurrent with the FIFA assignment) to support the readiness preparation of the Senior Leadership team and roles in the Technology Operations Centre (TOC – Technology Command and Control for the Commonwealth Games): - Developed new and enhanced existing TOC Director checklist, updating the Major Incident Management (MIM) process and delivered training sessions on MIM to TOC Duty Managers and stakeholders. - Prepared and delivered TOC Overview training for TOC team members and venue team management. - Supported the Technical Rehearsal programme (multiple tabletops, scenario-based exercises) by undertaking a role of Technical Rehearsal Official. Required injecting scenarios to pre-defined teams, assessing and challenging responses and mentoring individuals to achieve a successful outcome. - Performed the role of TOC Director and separately as TOC Duty Manager Technical Services on the lead up to and during the Games. Show less

Birmingham, United Kingdom

Supported the CIO as a senior leadership team member. Strategically planned the Service Delivery team structure and resource plan, ran a central / distributed Service Desk operation that was planned to support up to 2,000+ users and 20+ competition / critical venues for the Birmingham 2022 Commonwealth Games (B2022). This incorporated several deliverables and achievements including: - Contracted with 3rd party suppliers in accordance with PCR2015 procurement guidelines and £6.5m budget… Show more Supported the CIO as a senior leadership team member. Strategically planned the Service Delivery team structure and resource plan, ran a central / distributed Service Desk operation that was planned to support up to 2,000+ users and 20+ competition / critical venues for the Birmingham 2022 Commonwealth Games (B2022). This incorporated several deliverables and achievements including: - Contracted with 3rd party suppliers in accordance with PCR2015 procurement guidelines and £6.5m budget holder for the provision of skilled resources, core IT architecture & integration services, IT security and cyber security tools and services, IT hardware, peripherals and reprographics, Microsoft / COTS licencing and asset management. - Managed outsourced relationships with contractors and delivery partners including budget, resource and scope management, in-life contract management, governance forums and reporting. - Managed the Service Desk team to deliver induction training and operational support to the organisations end user community while planning for the event. - Managed a technical team (architecture, O365 and IT/Cyber Security) to develop design principles and recommendations so a robust technical and secure network, application and security platform met the ongoing requirements for the Commonwealth Games. - Defined requirements and implemented a brand-new instance of ServiceNow and an IT monitoring solution to support the operation. - Remotely onboarded ~400 new joiners during COVID. - Managed 2 x Proof of Concepts for the introduction of Chromebooks into the portfolio of products as well as cost reduction initiative to drive down the cost of PC commodity hardware through a series of test labs to determine the minimum PC specification. - Completed initial planning for the Technology Operations Centre and associated processes for Games Time. - Designed and delivered monthly PMO reporting on programme progress, risk/issue management and financial reporting. Show less

Glasgow, United Kingdom

As a member of the Technology leadership team and responsible for: - Created and implemented Service Management processes and procedures to support pre-Games and Games time operations. - Focused specifically in the areas of Incident, Change and Major Incident Management and migrating the output into meaningful training modules for me to deliver to teams on sport and non-competition venues as well as the Technology Operations Centre (TOC). - Fulfilled the highest role of TOC… Show more As a member of the Technology leadership team and responsible for: - Created and implemented Service Management processes and procedures to support pre-Games and Games time operations. - Focused specifically in the areas of Incident, Change and Major Incident Management and migrating the output into meaningful training modules for me to deliver to teams on sport and non-competition venues as well as the Technology Operations Centre (TOC). - Fulfilled the highest role of TOC Director in the TOC throughout the Games period. Show less

Uk/Peru

Short-term planning role to provide consultancy support to the 2019 Pan American Games Service Management and infrastructure teams with respect to Service Desk operations strategy and planning (service model, organisational structure, resourcing, processes and procedures), Subject Matter Expert support for the Operational & Equipment planning phases with the Functional Areas and Operational Readiness planning for the Games time Technology Operations Centre (TOC).

Gold Coast, Queensland, Australia

Short-term operations role: - Achieved 100% deployment of PC’s to venues through a self-developed supply chain / supplier management process and upscaled the Equipment Deployment Centre to support the just in time equipment deployment. - Provided management support for the Technical Rehearsal, planned post Games decommissioning activities and held a senior role in the Technology Operations Centre during the Games.

Ashgabat, Turkmenistan

Led technical and IT Security architecture, implementation and assurance teams and a Service Desk operation that supported a corporate HQ environment and 900+ active users during the Games: - Line managed of a team of 3 Technical Specialists (network, infrastructure / O365 and IT Security), 2 Service Delivery Managers and 23 Helpdesk Specialists. Overall responsibility for 320 staff at Games Time. - Set up a comprehensive Service Desk operation to support a corporate HQ and distributed… Show more Led technical and IT Security architecture, implementation and assurance teams and a Service Desk operation that supported a corporate HQ environment and 900+ active users during the Games: - Line managed of a team of 3 Technical Specialists (network, infrastructure / O365 and IT Security), 2 Service Delivery Managers and 23 Helpdesk Specialists. Overall responsibility for 320 staff at Games Time. - Set up a comprehensive Service Desk operation to support a corporate HQ and distributed venue-based service for Games time. Incorporated traditional equipment deployment and end user managed service. - Deployed a resilient and flexible corporate IT infrastructure / O365 environment for 900+ users / ~1,700 PC’s. - With the support of the Procurement team, negotiated two product / services contracts with 3rd party suppliers of PC’s and O365 licensing (~$600k), supplier resources ($2.4M) + team resources (~$1.1M). - Managed the design assurance process, gap analysis, best practice recommendations, remediation reviews and risk mitigation plans for network, infrastructure and IT Security deployed by 3rd party suppliers. - Worked closely with the Ministry of National Security to develop, implement, and operate the IT / Cyber Security platform and software tools (Qualys, AlienVault, FortiGate, DeepSight etc.) to support the Games. Pre-Games prevention methods included design reviews, vulnerability assessments, patching and infrastructure / end point device hardening together with reactive methods during Games Time such as malware prevention, application monitoring, intrusion detection, SIEM and external threat monitoring. - Defined and managed the “Acceptance into Service” process for Games specific application software. - Undertook the requirements gathering, design, operation and C3 planning and implementation of a 40-man per shift technology command and control centre (TOC). Undertook the role of TOC Director at Games Time. Show less

Milton Keynes, United Kingdom

Delivered a number of projects simultaneously across the infrastructure and security areas of the business: - Project Manager for an 80,000 port Network Access Control (NAC) project as part of an organisation-wide Cyber Security Programme requiring detailed planning and rigorous change management methodology. - Managed a series of Oracle Exadata database upgrades. - Concluded a business analysis project to plan the migration and to re-platform ~650 Unix based servers to commodity… Show more Delivered a number of projects simultaneously across the infrastructure and security areas of the business: - Project Manager for an 80,000 port Network Access Control (NAC) project as part of an organisation-wide Cyber Security Programme requiring detailed planning and rigorous change management methodology. - Managed a series of Oracle Exadata database upgrades. - Concluded a business analysis project to plan the migration and to re-platform ~650 Unix based servers to commodity hardware, OS and database. Show less

Baku, Azerbaijan

Heads of manager and project managed a combination of deliverables including: - Procured, commissioned, and deployed ~4,000 PC's and 600 printers, traditional Call Centre and Headquarters desk-side support plus a distributed venue-based service for Games time. - Managed a team of Enterprise Infrastructure Specialists who maintained a diverse deployment of on premise and cloud-based Microsoft technologies (Windows 8.1 client, O365, SharePoint online, Direct Access, ADFS, Lync and a… Show more Heads of manager and project managed a combination of deliverables including: - Procured, commissioned, and deployed ~4,000 PC's and 600 printers, traditional Call Centre and Headquarters desk-side support plus a distributed venue-based service for Games time. - Managed a team of Enterprise Infrastructure Specialists who maintained a diverse deployment of on premise and cloud-based Microsoft technologies (Windows 8.1 client, O365, SharePoint online, Direct Access, ADFS, Lync and a number of System Centre products inc. SCCM, SCOM and SCSM). - Budget: £6m. Show less

London, United Kingdom

Assessed and reported on the operational readiness assurance status of IT systems for the largest business transformation in the NHS since its inception: - Developed strong working relationships with stakeholders, undertaking systematic reviews of organisations transition plans, risk reviews, validating the robustness of contingency plans and developing readiness initiatives to reduce the impact of issues encountered on day 1 / “Go live” operations. - Planned and implemented the… Show more Assessed and reported on the operational readiness assurance status of IT systems for the largest business transformation in the NHS since its inception: - Developed strong working relationships with stakeholders, undertaking systematic reviews of organisations transition plans, risk reviews, validating the robustness of contingency plans and developing readiness initiatives to reduce the impact of issues encountered on day 1 / “Go live” operations. - Planned and implemented the de-commissioning of legacy IT hardware included setting up a national network of teams and implementing stringent procedures to ensure the removal of data from IT assets. - Assessing and reporting on the operational readiness assurance status of IT systems for the largest business transformation in the NHS since its inception. Show less

Canary Wharf, London

Programme Manager responsible for the leadership of major technology programmes: - Led the set up and delivery of a 200 seat / 500 PC Technology Operations Command and Control Centre (TOC) for the Games (budget £530k), including training and security protocols for 650 staff. - Awarded highest level ‘pass’ by independent KPMG audit for work on the TOC and business continuity. - Managed a team of 50 specialists supporting the IT infrastructure, application, and desktop environments… Show more Programme Manager responsible for the leadership of major technology programmes: - Led the set up and delivery of a 200 seat / 500 PC Technology Operations Command and Control Centre (TOC) for the Games (budget £530k), including training and security protocols for 650 staff. - Awarded highest level ‘pass’ by independent KPMG audit for work on the TOC and business continuity. - Managed a team of 50 specialists supporting the IT infrastructure, application, and desktop environments during the operational phases of the Olympic and Paralympic Games. Show less

Watford / London

Managed the entire infrastructure technology deployment for KPMG’s flagship HQ in Canary Wharf:• Implemented a new resilient core building infrastructure enabling a high-speed network, VOIP telephony and in-building WiFi (Budget: £2m), a building-wide Vodafone coverage scheme, a HALO suite and forensic lab;• Planned and managed the migration of 4,000 staff, and associated technology, from 5 existing KPMG London offices to the new HQ over a 5-month period (equivalent to 7,500 desk moves).

Slough, United Kingdom

Project Management: A PMO led contract assignment to deliver a repository of clearly defined and approved operational processes and procedures that would allow Fujitsu Services Project Managers to implement the central infrastructure for the NHS National Care Records System (NCRS).

Salt Lake City (U.S.A) And Turin (Italy)

Programme Manager responsible for the operational planning and IT service delivery for Salt Lake City (2002) and Turin (2006) Olympic and Paralympic Games with combined budgets of £3.5m. Designed and implemented IT helpdesks for a desktop environment supporting 2,000 HQ users and venue-based helpdesks. Planned, deployed and decommissioned 10,000+ devices in ‘critical’ sport venues and support facilities. Other Programme Manager responsibilities / achievements included:• Defined and… Show more Programme Manager responsible for the operational planning and IT service delivery for Salt Lake City (2002) and Turin (2006) Olympic and Paralympic Games with combined budgets of £3.5m. Designed and implemented IT helpdesks for a desktop environment supporting 2,000 HQ users and venue-based helpdesks. Planned, deployed and decommissioned 10,000+ devices in ‘critical’ sport venues and support facilities. Other Programme Manager responsibilities / achievements included:• Defined and implemented local processes and procedures, including ITIL service management tools set for IT incidents, problems and changes. Defined project SLA structures and disaster recovery processes;• Delivered the first Olympic Games centralised IT Call Centre delivering an overall reduction in staff, multi-lingual call reception desk and proven Quality of Service improvements (saving £150K);• Planned and delivered primary and secondary data centre environments and a PC commissioning facility for the Olympic Winter Games in Turin. Show less

Practitioner, Project Management

Foundation, It Service Management

Foundation, Risk Management

Practitioner, Project Management, Practitioner

Foundation, It Service Management

Foundation, Programme Management

Onc, Electronics

General Education