Alan Wang Email & Phone Number

• Performed root-cause analysis on member authentication failure, gathering and blending perspectives between business and engineering teams to engineer 10 KPIs and 60+ bot interactions for targeted analytics on highest.
• Discovered 3 major daily staffing discrepancies and uncovered 10+ bot interactions with >10% performance discrepancies across business lines using Snowflake and Python, developing recommendations to optimize agent.
• Discovered 3 major daily staffing discrepancies and uncovered 10+ bot interactions with >10% performance discrepancies across business lines using Snowflake and Python, developing recommendations to optimize agent.
• Communicated actionable insights to 150+ stakeholders in department by developing slide decks, business reports, and technical documentation to effectively communicate project steps, results, and bottom-line impact.
• Took charge of cross department initiative including 20+ members from call center and corporate data science teams to develop a predictive model and implementation plan for pre-empting potential caller dropout. Show less

Athens, Georgia, United States

• Tutored students in R, math, and statistics for Data Science for Business and Economics (BUSN 5000) and Introduction to Econometrics (ECON 4750/6750)

Athens, Georgia, United States

• Assisted Dr. Karim Jetha in his sections of Mist 2090: Introduction to Information Systems in Business
• Clarified questions regarding Information Systems, Project Management, Business Modeling, Microsoft Excel, and Tableau
• Proctored exams and quizzes, graded homework and projects, and responded to emails

Clayton, Missouri, United States (Remote)

• Led end-to-end data engineering analytics project, aimed at developing a PowerBI dashboard and a Snowflake Environment to support analytics for the Centene Recovery Platforms Product (CRP). Ensured that analytics.
• Developed a Python script designed to generate mock data in JSON format, aligning with the logic rules governing over 50 variables within CRP, providing valuable data for testing and… Show more
• Developed a Python script designed to generate mock data in JSON format, aligning with the logic rules governing over 50 variables within CRP, providing valuable data for testing and development.
• Implemented efficient data ingestion into Snowflake by creating streams, tables, tasks, and views, enabling semi-hourly ingestion of new JSON files and transforming them into queryable views for external connections
• Promoted Snowflake objects for CRP analytics through Dev, Test, and Prod environments alongside the CRP product team, leveraging GitLab for streamlined version control
• Acquired proficiency in Agile tools like Jira and Scrum, eventually running a week’s worth of Scrum ceremonies, including daily standups, a refinement, and a retrospective

Clayton, Missouri, United States

• Developed an automated entitlement granting system Python Script, developing an automated technical solution that reduces entitlement requesting time from 20 seconds/entitlement to 9 seconds/entitlement
• Consolidated entitlement verification process, offering a non-technical solution to reduce new hire onboarding time from up to two months to below thirty minutes
• Stood up Snowflake Application and Power BI Dashboard to store data and summarize data from from Centene's… Show more
• Stood up Snowflake Application and Power BI Dashboard to store data and summarize data from from Centene's Authorization Application
• Embraced the Technical Product Lifecycle through running discovery meetings, performing research, creating proofs of concept, pivoting the scope projects, operating feedback consolidation while using tools such as.

• Troubleshoot errors when referencing thousands of SQL-hosted variables utilized in the group's offered platform-as-a-service model
• Curate the group's collective group model, catering to multiple pre-existing business models covering various business sectors
• Manage online marketing content through SquareSpace
• Develop interpersonal relationships with group CEOs and executives

• Utilized Excel, Dropbox, and other research tools to collect, analyze, and format data to the research team under Dr. Alberto Chong
• Applied and utilized macroeconomic syntax and knowledge to provide feedback of journal drafts ( see Volume 29 of the Latin American Economic Review, under "Social Conflict in Rural Regions and Firm Ownership: Evidence.
• Recorded over four hundred hours of collecting, sorting, and cleaning data for currently… Show more
• Recorded over four hundred hours of collecting, sorting, and cleaning data for currently unpublished developmental economics paper Show less

Athens, Georgia, United States

• Prototyped various ways to extract live code from a machine in UGA's engineering shop in order to monitor the machine online. (Conversion of extracted DPRNT statements from Haas Mill Machine for management of macro.
• Collaborated with professors, undergraduate students, and graduate students across the country
• Promoted a ThinkTank environment, creating a smart factory where technology and people interact in order to create an efficient environment.

• Developed skills in direct marketing concepts, public/impromptu speaking, developing customer relationships, and product promotion
• Fundraised for the International Fund for Animal Welfare as a part of the company's charity office
• Networked with Regional Managers and Corporate Trainers

Master Of Science - Ms, Analytics—Computational Data Analytics

Bachelor'S Degree, Bba Management Information Systems, 3.99/4.00

Activities and Societies: Lambda Phi Epsilon (President, Vice President of Communications, Sergeant-at-Arms, Multicultural Greek Delegate.

Education record

Graduated Cum Laude Held leadership positions in Science Honors Society, R.I.S.E, and Clique Musique, while being an active member of Rho.