Alan Wang Email & Phone Number

• Performed root-cause analysis on member authentication failure, gathering and blending perspectives between business and engineering teams to engineer 10 KPIs and 60+ bot interactions for targeted analytics on highest priority areas.• Discovered 3 major daily staffing discrepancies and uncovered 10+ bot interactions with >10% performance discrepancies across business lines using Snowflake and Python, developing recommendations to optimize agent staffing and increase… Show more • Performed root-cause analysis on member authentication failure, gathering and blending perspectives between business and engineering teams to engineer 10 KPIs and 60+ bot interactions for targeted analytics on highest priority areas.• Discovered 3 major daily staffing discrepancies and uncovered 10+ bot interactions with >10% performance discrepancies across business lines using Snowflake and Python, developing recommendations to optimize agent staffing and increase authentication.• Communicated actionable insights to 150+ stakeholders in department by developing slide decks, business reports, and technical documentation to effectively communicate project steps, results, and bottom-line impact.• Took charge of cross department initiative including 20+ members from call center and corporate data science teams to develop a predictive model and implementation plan for pre-empting potential caller dropout. Show less

Athens, Georgia, United States

• Tutored students in R, math, and statistics for Data Science for Business and Economics (BUSN 5000) and Introduction to Econometrics (ECON 4750/6750)

Athens, Georgia, United States

• Assisted Dr. Karim Jetha in his sections of Mist 2090: Introduction to Information Systems in Business• Clarified questions regarding Information Systems, Project Management, Business Modeling, Microsoft Excel, and Tableau• Proctored exams and quizzes, graded homework and projects, and responded to emails

Clayton, Missouri, United States (Remote)

• Led end-to-end data engineering analytics project, aimed at developing a PowerBI dashboard and a Snowflake Environment to support analytics for the Centene Recovery Platforms Product (CRP). Ensured that analytics capabilities for CRP were prepared in tandem with its production launch.• Developed a Python script designed to generate mock data in JSON format, aligning with the logic rules governing over 50 variables within CRP, providing valuable data for testing and… Show more • Led end-to-end data engineering analytics project, aimed at developing a PowerBI dashboard and a Snowflake Environment to support analytics for the Centene Recovery Platforms Product (CRP). Ensured that analytics capabilities for CRP were prepared in tandem with its production launch.• Developed a Python script designed to generate mock data in JSON format, aligning with the logic rules governing over 50 variables within CRP, providing valuable data for testing and development.• Implemented efficient data ingestion into Snowflake by creating streams, tables, tasks, and views, enabling semi-hourly ingestion of new JSON files and transforming them into queryable views for external connections• Promoted Snowflake objects for CRP analytics through Dev, Test, and Prod environments alongside the CRP product team, leveraging GitLab for streamlined version control• Acquired proficiency in Agile tools like Jira and Scrum, eventually running a week’s worth of Scrum ceremonies, including daily standups, a refinement, and a retrospective• Organized networking events for fellow interns in the Atlanta area as an intern peer leader, fostering valuable connections and a supportive learning environment Show less

Clayton, Missouri, United States

• Developed an automated entitlement granting system Python Script, developing an automated technical solution that reduces entitlement requesting time from 20 seconds/entitlement to 9 seconds/entitlement• Consolidated entitlement verification process, offering a non-technical solution to reduce new hire onboarding time from up to two months to below thirty minutes • Stood up Snowflake Application and Power BI Dashboard to store data and summarize data from from Centene's… Show more • Developed an automated entitlement granting system Python Script, developing an automated technical solution that reduces entitlement requesting time from 20 seconds/entitlement to 9 seconds/entitlement• Consolidated entitlement verification process, offering a non-technical solution to reduce new hire onboarding time from up to two months to below thirty minutes • Stood up Snowflake Application and Power BI Dashboard to store data and summarize data from from Centene's Authorization Application• Embraced the Technical Product Lifecycle through running discovery meetings, performing research, creating proofs of concept, pivoting the scope projects, operating feedback consolidation while using tools such as Python Dictionaries, Excel, and Miro Show less

• Troubleshoot errors when referencing thousands of SQL-hosted variables utilized in the group's offered platform-as-a-service model• Curate the group's collective group model, catering to multiple pre-existing business models covering various business sectors• Manage online marketing content through SquareSpace• Develop interpersonal relationships with group CEOs and executives

• Utilized Excel, Dropbox, and other research tools to collect, analyze, and format data to the research team under Dr. Alberto Chong• Applied and utilized macroeconomic syntax and knowledge to provide feedback of journal drafts ( see Volume 29 of the Latin American Economic Review, under "Social Conflict in Rural Regions and Firm Ownership: Evidence from the Mining Sector in Latin America")• Recorded over four hundred hours of collecting, sorting, and cleaning data for currently… Show more • Utilized Excel, Dropbox, and other research tools to collect, analyze, and format data to the research team under Dr. Alberto Chong• Applied and utilized macroeconomic syntax and knowledge to provide feedback of journal drafts ( see Volume 29 of the Latin American Economic Review, under "Social Conflict in Rural Regions and Firm Ownership: Evidence from the Mining Sector in Latin America")• Recorded over four hundred hours of collecting, sorting, and cleaning data for currently unpublished developmental economics paper Show less

Athens, Georgia, United States

• Prototyped various ways to extract live code from a machine in UGA's engineering shop in order to monitor the machine online. (Conversion of extracted DPRNT statements from Haas Mill Machine for management of macro values with Losant IOT API.) • Collaborated with professors, undergraduate students, and graduate students across the country• Promoted a ThinkTank environment, creating a smart factory where technology and people interact in order to create an efficient environment.

• Developed skills in direct marketing concepts, public/impromptu speaking, developing customer relationships, and product promotion• Fundraised for the International Fund for Animal Welfare as a part of the company's charity office• Networked with Regional Managers and Corporate Trainers

Master Of Science - Ms, Analytics—Computational Data Analytics

Bachelor'S Degree, Bba Management Information Systems, 3.99/4.00

Activities and Societies: Lambda Phi Epsilon (President, Vice President of Communications, Sergeant-at-Arms, Multicultural Greek Delegate.

Education record

Graduated Cum Laude Held leadership positions in Science Honors Society, R.I.S.E, and Clique Musique, while being an active member of Rho.