• Provide enterprise monitoring and data center operations support.• Support data center facilities and operations including hardware installations, decommissions, and relocations.• Provide technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems.• Maintain inventory and data center documentation of all data center hardware.• Communicate all system outages, establish bridge calls during critical system outages, and provide routine status updates until resolution.• Support data circuit outages with basic troubleshooting, opening tickets with the service provider, and providing ongoing status updates until resolution.• Oversee enterprise batch job streams and escalate any issues or failure alerts.• Manage Escrow account documentation, support new requests, and issue passwords to authorized requesters.

• Conduct business process analyses and needs assessments and develop specific technology solutions and service requirements.• Execute technology assessments based on both user needs and applicable business systems and requirements.• Analyze, document, and validate requirements for changes to business processes, policies, and information systems.• Provide recommendations and solutions for organization needs using new business ideas and concepts through the use of technology.• Provide recommendations and solutions for business process improvements and collaborate with operational managers to implement changes.• Create methodologies for technology assessments.• Conduct extensive research on current and emerging technologies in higher education.