Alejandro Anaya Email & Phone Number

San Francisco, California, United States

As an Accounts Receivable Manager, I manage billing tickets, collections, and customer service to ensure seamless financial operations. My responsibilities include handling downgrades, cancellations, refunds, license reductions, and invoice adjustments. I process sales requests and coordinate with managers for subscription adjustments and refunds.In collections, I proactively reach out to customers with past-due invoices and collaborate with Customer Success Managers for account actions. I handle reactivations, cancellations, and downgrades. Additionally, I help manage communication with a collection agency named Altus to further collect on past-due accounts after our team has exhausted all forms of outreach to the customer.I also process sales opportunities, renewals, and new business, ensuring accurate contract details. For Professional Services projects, I create detailed invoices and update account terms. I manage price increase requests and oversee chargebacks and disputes. Additionally, I work closely with the engineering team to enhance our workflow and improve both internal and external customer experiences. My role balances financial management with responsive customer service to maintain strong client relationships and accurate records.

San Francisco Bay Area

- Handle all of Customer Success and Customer Care billing while working together with Sales & Finance to track and secure billing Process all including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the SaaS billing platform (Stripe and Recurly)Processing Collections - Ensuring that customers pay us in a timely manner - Providing long lasting healthy relationship with our customers through billing/subscription needs - Collecting over 1M in past due revenue - Creating and implementing a process to keep track of past due accounts- Engaging our past due customers on when payment should be expected while providing any documentation to help speed up the process

San Francisco Bay Area

- Handle all of Customer Success and Customer Care billing needs while working together with Sales & Finance to track and secure billing Process all including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the SaaS billing platform (Stripe and Recurly)Managing our Help Center/Community to help create a lasting relationship between our users:- Answering troubleshooting & tips posts- managing our Heroes program - Posting new releases and updates - Keeping the Conversation going

San Francisco Bay Area

- Handle a portion of Customer Success and Customer Care billing needs while working together with Sales & Finance to track and secure billing Help processes including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the SaaS billing platform (Stripe and Recurly)

San Francisco, California

Core Responsibilities:- Provided B2B support via email for the SaaS CRM platform- Worked with the QA team to help identify issues pre-release- Process Billing tickets for mid level businesses - Communicated clearly and effectively tickets that needed escalation to Senior Tech Team- Support customers/users with general questions and complex issues via ticketing system - Manage and support users via Insightly's Help Center/Community

Berkeley, California

- Highly skilled at uncovering customers needs, then following through with enlightening solutions- First person customers meet when they enter the store, but also the person who guides them — advising, selling, and even setting up their new products

Berkeley, California

- Introduce Apple solutions, technology, and services to business customers- I spend time on the sales floor, meeting first-time and current business customers and learning their needs.- Generating new leads and build relationships, connecting over the phone or through in-store workshops and events.- Discover customer needs through briefings and work with the Business Team to prepare and present proposals.- For customers with more complex needs, I work with the entire Business Team to craft the ideal solutions.- Inform and offer customers the complete suite of sales support options

Berkeley, California

- Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.- Taking care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.- At other times, I refer customers to support team members who get them up and running again, I even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.- The entire store team benefits from my commitment to providing the best care for customers, by helping Apple maintain strong relationships with customers.

Berkeley, California

- Maintenance of all store products and devices.- Making sure the store has all the newest products and up to date software for internal and external customers.- Preparing the store for new releases of Apple devices.

Berkeley, California

- Highly skilled at uncovering customers needs, then following through with enlightening solutions- First person customers meet when they enter the store, but also the person who guides them — advising, selling, and even setting up their new products

Concord, California

Hawthorne, California

North Hollywood, California

Recording Engineering, Music Theory And Composition, B

High School Diploma, High School/Secondary Diplomas And Certificates