Alejandro Anaya Email & Phone Number

San Francisco, California, United States

As an Accounts Receivable Manager, I manage billing tickets, collections, and customer service to ensure seamless financial operations. My responsibilities include handling downgrades, cancellations, refunds, license reductions, and invoice adjustments. I process sales requests and coordinate with managers for subscription adjustments and refunds.In.

San Francisco Bay Area

- Handle all of Customer Success and Customer Care billing while working together with Sales & Finance to track and secure billing Process all including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the SaaS billing.

San Francisco Bay Area

- Handle all of Customer Success and Customer Care billing needs while working together with Sales & Finance to track and secure billing Process all including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the SaaS.

San Francisco Bay Area

- Handle a portion of Customer Success and Customer Care billing needs while working together with Sales & Finance to track and secure billing Help processes including but not limited to: - Annual Renewals (Managing customer contract renewals) - Success Program purchases and tracking - Chargebacks and refunds - Manage billing subscription changes in the.

San Francisco, California

Core Responsibilities:- Provided B2B support via email for the SaaS CRM platform- Worked with the QA team to help identify issues pre-release- Process Billing tickets for mid level businesses - Communicated clearly and effectively tickets that needed escalation to Senior Tech Team- Support customers/users with general questions and complex issues via.

Berkeley, California

- Highly skilled at uncovering customers needs, then following through with enlightening solutions- First person customers meet when they enter the store, but also the person who guides them — advising, selling, and even setting up their new products

Berkeley, California

- Introduce Apple solutions, technology, and services to business customers- I spend time on the sales floor, meeting first-time and current business customers and learning their needs.- Generating new leads and build relationships, connecting over the phone or through in-store workshops and events.- Discover customer needs through briefings and work with.

Berkeley, California

- Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.- Taking care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.- At other times, I refer customers to support team members who get.

Berkeley, California

- Maintenance of all store products and devices.- Making sure the store has all the newest products and up to date software for internal and external customers.- Preparing the store for new releases of Apple devices.

Berkeley, California

- Highly skilled at uncovering customers needs, then following through with enlightening solutions- First person customers meet when they enter the store, but also the person who guides them — advising, selling, and even setting up their new products

Concord, California

Hawthorne, California

North Hollywood, California

Recording Engineering, Music Theory And Composition, B

High School Diploma, High School/Secondary Diplomas And Certificates