Responsible for managing services infrastructure, Office 365 licensing, Which includes maintenance, documentation, and working with end users.Strong Skill set within the Microsoft Admin portals, able to navigate and make admin levels changes within Azure. Strong understanding of Intune, Storage Accounts, VM's and desktop troubleshooting.• Provided outstanding technical support to clients.• Performed technical troubleshooting related to Office 365, Sharepoint, and Azure.• Worked to motivate and support resulting in excellent workflow and productivity.• Worked to support the senior creative staff with day-to-day tasks.• Maintained optimal network performance by performing network monitoring and analysis.• Provided assistance to network users regarding troubleshooting and procedures.• Worked well independently and collaboratively.• Brought forth a positive work ethic and a commitment to excellence.• Contributed to the development of knowledge management strategies

Provided IT Support for multiple warehouses in the Inland Empire region in California. I worked in a fast paced enviroment as the company was growing at a rapid rate. Provided support to many systems such as desktop, cisco phone, server mainteance, and new warehouse building openings. Here is where I gained my IT desktop troubleshooting skills and sharpened my customer service skills to provide high problem solutions.Responsible for:Network Switches Configruations IP address allocations Access Points configurations/troubleshootingDesktop Support for WindowsOS imaging Printer Maintenance

Consultation Agent that drives to provide a positive customer experience while finding the best solution for their technological needs and support. I worked as an agent to provide feedback, solutions, and expertise on those who required technological assistance. As an agent we were responsible on finding the correct support plan and offer the best advice as to what systems they needed for their daily life. Communication amongst the agents was a necessity and empathy for the customers was a powerful skill set to have when finding the root problem to their devices.