Alex A. Email & Phone Number

I am a reliable and a well organised person who is capable of taking on new challenges, handling pressure and meeting deadlines while maintaining an excellent standard of work. I am a confident, customer focused individual who enjoys being with people, when these personal attributes are aligned with my communication skills, it enables me to integrate quickly as a member of a team and also work effectively as an individual.With nearly 8 years experience in the IT Support sector, my excellent communication skills and a “can do” attitude. I am confident I can add value to any IT team. KEY SKILLS• Being able to think on my feet and effectively handle objections• Able to advise and assist senior members of the business• Willingness to learn• Leadership skills & problem Solving• Excellent organisational and communication skills• Use of initiative• ITIL• Proven working experience in matrix managed organisations• Excellent English, verbal and written• Strong presentation skills• Interpersonal skills• Line management experience• Influencing and negotiation skills & excellent relationship builder.• Various levels of technical competency in a range of technologies including but not limited to:Linux/Unix, Commvault, MacAfee & Kaspersky, Windows Deployment Server & SCCM, Citrix, Blackberry enterprise server, Gmail administration & Exchange Admin, Active Directory, Great Plains, IDM, Change Point Administration, Cisco Telephony User Administration, Cisco DMP, Network Patching, Server Racking, PA Systems Setup, Installation and Maintenance of Visual Display Units, Cisco web conferencing unit, Firefox, IE and Chrome, SQL, FTP, Webex, Live Meeting, Cisco VPN, Cisco IP Communicator, printer set-up and Print server configurations including LDAP, Radmin Server, GotoAssist, Dameware, SAFENET, Norton Ghost, SAP, Mobile platforms, Windows and Bespoke device support, Windows XP / 7 / 8 / 10, Windows Server 2003 / 2008, VMware user set – up, ESX Server installation.