Loan Officer with a mortgage brokerage that supports my clients and Realtor partners with multiple competitive options to best serve home buyers and owners. Now, offering a much wider variety of lending products to help more people become home owners. I continue cultivating new relationships with other professionals to see how we can mutually grow our businesses. My goal has always been to provide clear, direct, professional service and to educate clients so they can make a sound decision on their own.

Proud to be a Mortgage Loan Officer with a company that supports my clients, business partners and myself. Now, offering a much wider variety of lending products to help more people become home owners. I continue cultivating new relationships with other professionals to see how we can mutually grow our businesses. My goal has always been to provide clear, direct, professional service and to educate clients so they can make a sound decision on their own.

• Started my career as an associate, was then promoted to 4th-key Big Ticket/Coordinator and then promoted to ASM of Operations in May 2012.• Providing great face to face customer service in a retail setting and handled escalated customer service issues. Provided coaching to associates to help them handle situations differently in the future.• Execute sales floor, frontline and stockroom activities to maintain company standards.• Responsibilities included weekly payroll, receiving, front end operations, interview and hiring process to maintain balanced associate staff of 40-45 to run an efficient business. Performed new hire orientations and related new hire paperwork to maintain HR compliance.• Delegated and followed up on tasks as needed to maintain the larger scope of the stores environment to meet customer satisfaction and a positive work environment for employees.

• Multi-tasking on over 12 systems to resolve customer issues in a call center environment.• Guide and assist bankers with questions, training and compliance issues.• Strong problem identification skills and able to use sound judgment to resolve customer issues quickly and provide a great customer experience.• Strong verbal and written communication skills.• Achieved a 90 percentile level 4 in quality customer service (1 of 2 in the entire department).• Collaborate with Remittance Network Members (Foreign Banks) to research account recoveries, cancelations, availability of funds and transaction status.• Partner with cross-functional teams to meet required service level agreements.• Demonstrating a professional level of interaction with peers and management.

• Originated home mortgage loan applications and counseled clients on mortgage process.• Served as the liaison between the borrower and the lender.• Evaluated Credit reports, Debt ratios, loan-to-value, title issues, Verifications of Employment, Rent, and Assets for reserves and loan pricings for both refinance and purchase loans.• Communicated with Customers, Realtors, Escrow officers, Wholesale lender reps, and credit agencies, Appraisers to facilitate process and assure complete loan packages for approval.• Reviewed all files for completeness to maintain office compliance and broker approval.