Alex Walker Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Please ask for CV for further responsibilities.•Management of Customer Service teamo Restructured and automated daily processes to increase team capacity by 50%, going paperless to enable remote working, in processing orders (Over 4000 per annum), organising deliveries (over 400 p.a) and invoicing all orders received within the specified timescales, working to ‘On Time In Full’ KPIs for customer delivery and business revenue receipt.o General administration on Company projects, such as commercial sales reporting, feeding into Director & Senior Management level, and personally improving OTIF reporting to use external customer data as a measure, resulting in improved customer communication accuracy.o Remotely liaised with external hauliers and 3pl Warehouses to build relationships and to ensure high level delivery service, namely resulting in OTIF improvement by 12% from 2021-2022. Negotiating and ensuring correct pricing structures and attending claim meetings in person, to regain value losses as a result of external errorso Established stock accuracy – I have been a pivotal member in the process of Food Innovations moving 50% of stock holding from a warehouse externally to internally, facilitating cross-team working and ensuring related processes aren’t implicated, to improve stock accuracy from 68% to 100%o Prepared and led customer meetings to discuss performance, volume commitments and working relationship improvements, such as compacting and reducing deliveries made per week to improve efficiency and costs to the business.o Transformed the CHEP Pallet process, reducing manual processing time by 99%, removing the need for additional ad-hoc administrative resource.

Manchester, England, United Kingdom

Altrincham, England, United Kingdom

Delivered the highest standards of customer service, maintaining excellent working relationships, managed in the most efficient and cost-effective manner, to keep the promise and execution of Perfect Order Fulfilment

Manchester Area, United Kingdom

Multi-media Field Sales Representative - Grew advertising revenues and drove profit across a portfolio of print and digital products using excellent communication and presentation skills & strong negotiation skills and closing abilities.

Altrincham, England, United Kingdom