- Promote products via gorilla marketing and in person sales- Implemented campus representative program- Coordinated special merchandise orders for customers.

- Coach and provide feedback to a team of 20 employees in a thoughtful and consistent manner- Work with quality teams to identify and fill performance gaps- Motivate and monitor team to achieve results and hit key performance metrics- Supervise and step in as needed to handle customer servicing needs- Oversee team performance, PTO/time card management, and employee engagement- Consistently held top performance metrics within the Customer Service team, leading to high numbers… Show more - Coach and provide feedback to a team of 20 employees in a thoughtful and consistent manner- Work with quality teams to identify and fill performance gaps- Motivate and monitor team to achieve results and hit key performance metrics- Supervise and step in as needed to handle customer servicing needs- Oversee team performance, PTO/time card management, and employee engagement- Consistently held top performance metrics within the Customer Service team, leading to high numbers of senior promotions- Led team to achieve 98% of end-of-year performance goals in 2023 Show less

- Served as Subject-Matter Expert, providing real-time support to {50+} customer service representatives and specialists including the 20 employees on my team- Participated in feedback sessions to help teammates maintain and improve KPIs- Led team meetings, provided regular updates, and managed real-time queues- Helped team members with daily goals and service level compliance- Contributed to process improvements and management requests

- Responded to buyer inquiries regarding purchases- Responded to seller inquiries in regards to sales- Explained variances in product features to customers- Resolved challenges with customer inquiries, enhancing overall customer experience

- Managed digital and social media components for Fox Sports West- Posted game highlights and managed content across various platforms- Responsible for all digital and social media components for FOX Sports San Diego and FOX Sports West during Los Angeles Clippers, Anaheim Ducks and San Diego Padres games- Executed social media strategies to engage an audience of over 1 million followers- Assisted in identifying unique social content opportunities

- Analyzed viability of sports sponsorships in various marketplaces- Investigated the current sponsors of various college football and basketball teams- Conducted research via social media regarding sponsorship opportunities for different college sports teams