Client Support Specialist
Current
Oct 2024 - Present
AeroLeads people directory · profile
Alexander Olson Email & Phone Number
Client Support Specialist @ Mercer | Bachelor of Science in Business Management
at
Mercer
1 work email found
@stockx.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Support Specialist @ Mercer | Bachelor of Science in Business Management
Location
Phoenix, Arizona, United States
Company size
Who is Alexander Olson? Overview
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Quick answer
Alexander Olson is listed as Client Support Specialist @ Mercer | Bachelor of Science in Business Management at Mercer, a with 22255 employees, based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at stockx.com and a matched LinkedIn profile for Alexander Olson.
Alexander Olson previously worked as Client Support Specialist at Mercer and Co-Founder at Ace Clothing Company. Alexander Olson holds Earning A Bachelor Of Science Degree In Business Administration from San Diego State University.
Company email context
Email format at Mercer
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{first}@stockx.com
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Profile bio
About Alexander Olson
At StockX, my leadership as Escalations/Fraud Manager has empowered our team to consistently top performance metrics, culminating in a 98% achievement of our end-of-year goals in 2023. Our team's success is rooted in our ability to coach and motivate, ensuring that every team member is equipped to exceed customer service expectations and drive results. With over 4 years at StockX, my focus has been on refining our processes and fostering an environment of continuous improvement.The competencies honed through my tenure, from coaching a team of 20 to stepping in for customer service needs, speak to my dedication to operational excellence. By working closely with quality teams, we've closed performance gaps and escalated our service to new heights. My mission extends beyond immediate metrics, striving to cultivate a culture of engagement and professional growth, which has been instrumental in the numerous senior promotions within our team.
Listed skills include Microsoft Excel, Microsoft Word, Smartsheet, Customer Satisfaction, and 12 others.
Current workplace
Alexander Olson's current company
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Mercer
7 roles
Alexander Olson work experience
A career timeline built from the work history available for this profile.
Co-Founder
Current
Ace Clothing Company
- Promote products via gorilla marketing and in person sales- Implemented campus representative program- Coordinated special merchandise orders for customers.
Sep 2013 - Present
Escalations/Fraud Manager - Customer Service
- Coach and provide feedback to a team of 20 employees in a thoughtful and consistent manner- Work with quality teams to identify and fill performance gaps- Motivate and monitor team to achieve results and hit key performance metrics- Supervise and step in as needed to handle customer servicing needs- Oversee team performance, PTO/time card management, and employee engagement- Consistently held top performance metrics within the Customer Service team, leading to high numbers… Show more - Coach and provide feedback to a team of 20 employees in a thoughtful and consistent manner- Work with quality teams to identify and fill performance gaps- Motivate and monitor team to achieve results and hit key performance metrics- Supervise and step in as needed to handle customer servicing needs- Oversee team performance, PTO/time card management, and employee engagement- Consistently held top performance metrics within the Customer Service team, leading to high numbers of senior promotions- Led team to achieve 98% of end-of-year performance goals in 2023 Show less
Oct 2021 - Oct 2024
Escalations/Fraud Team Captain - Customer Service
- Served as Subject-Matter Expert, providing real-time support to {50+} customer service representatives and specialists including the 20 employees on my team- Participated in feedback sessions to help teammates maintain and improve KPIs- Led team meetings, provided regular updates, and managed real-time queues- Helped team members with daily goals and service level compliance- Contributed to process improvements and management requests
Mar 2021 - Sep 2021
Buyer Product Complaint - Customer Service
- Responded to buyer inquiries regarding purchases- Responded to seller inquiries in regards to sales- Explained variances in product features to customers- Resolved challenges with customer inquiries, enhancing overall customer experience
Sep 2020 - Feb 2021
Digital And Social Media Production Assistant
- Managed digital and social media components for Fox Sports West- Posted game highlights and managed content across various platforms- Responsible for all digital and social media components for FOX Sports San Diego and FOX Sports West during Los Angeles Clippers, Anaheim Ducks and San Diego Padres games- Executed social media strategies to engage an audience of over 1 million followers- Assisted in identifying unique social content opportunities
Nov 2019 - Aug 2020
Sports Sponsorship Scout Internship
- Analyzed viability of sports sponsorships in various marketplaces- Investigated the current sponsors of various college football and basketball teams- Conducted research via social media regarding sponsorship opportunities for different college sports teams
Aug 2018 - Jan 2019
Team & coworkers
Colleagues at Mercer
Other employees you can reach at mercer.com. View company contacts for 22255 employees →
SV
Sara Vipond
Colleague at MercerSt Paul, Minnesota, United States
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AJ
Aman Jain
Colleague at MercerPanipat, Haryana, India
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CT
Charlie Tufts
Colleague at MercerGreater Boston, United States
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CC
Caroline Caldwell
Colleague at MercerAtlanta, Georgia, United States
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WF
Wendy Fleet
Colleague at MercerLondon, England, United Kingdom
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SS
Sonali Sinha
Colleague at MercerDelhi, India
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LS
Laura Spressert Burgess
Colleague at MercerPortland, Maine, United States
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FF
Fariborz F
Colleague at MercerTehran, Tehran Province, Iran, Islamic Republic Of
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CF
Carole Ferrara
Colleague at MercerGreater Montpellier Metropolitan Area, France
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JE
Jon Exley
Colleague at MercerHarrogate, England, United Kingdom
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Sara Vipond
Colleague at MercerSt Paul, Minnesota, United States
View →
AJ
Aman Jain
Colleague at MercerPanipat, Haryana, India
View →
CT
Charlie Tufts
Colleague at MercerGreater Boston, United States
View →
CC
Caroline Caldwell
Colleague at MercerAtlanta, Georgia, United States
View →
WF
Wendy Fleet
Colleague at MercerLondon, England, United Kingdom
View →
SS
Sonali Sinha
Colleague at MercerDelhi, India
View →
LS
Laura Spressert Burgess
Colleague at MercerPortland, Maine, United States
View →
FF
Fariborz F
Colleague at MercerTehran, Tehran Province, Iran, Islamic Republic Of
View →
CF
Carole Ferrara
Colleague at MercerGreater Montpellier Metropolitan Area, France
View →
JE
Jon Exley
Colleague at MercerHarrogate, England, United Kingdom
View →
2 education records
Alexander Olson education
Earning A Bachelor Of Science Degree In Business Administration
Earned An Associate Degree In Business Administration, 3.2
FAQ
Frequently asked questions about Alexander Olson
Quick answers generated from the profile data available on this page.
What company does Alexander Olson work for?
Alexander Olson works for Mercer.
What is Alexander Olson's role at Mercer?
Alexander Olson is listed as Client Support Specialist @ Mercer | Bachelor of Science in Business Management at Mercer.
What is Alexander Olson's email address?
AeroLeads has found 1 work email signal at @stockx.com for Alexander Olson at Mercer.
Where is Alexander Olson based?
Alexander Olson is based in Phoenix, Arizona, United States while working with Mercer.
What companies has Alexander Olson worked for?
Alexander Olson has worked for Mercer, Ace Clothing Company, Stockx, Fox Sports West, Prime Ticket, Fox Sports San Diego, and Sponsorunited.
Who are Alexander Olson's colleagues at Mercer?
Alexander Olson's colleagues at Mercer include Sara Vipond, Aman Jain, Charlie Tufts, Caroline Caldwell, and Wendy Fleet.
How can I contact Alexander Olson?
You can use AeroLeads to view verified contact signals for Alexander Olson at Mercer, including work email, phone, and LinkedIn data when available.
What schools did Alexander Olson attend?
Alexander Olson holds Earning A Bachelor Of Science Degree In Business Administration from San Diego State University.
What skills is Alexander Olson known for?
Alexander Olson is listed with skills including Microsoft Excel, Microsoft Word, Smartsheet, Customer Satisfaction, Entrepreneurship, Requirements Gathering, Hospitality Industry, and Hospitality Management.
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