• Ownership of Apple fleet management process via Apple’s Automated Device Enrollment, Jamf Pro and other systems related to MDM (1250+ endpoints)• Migration of devices from other management tools (JumpCloud, Rippling, Jamf Now) into Jamf Pro as a result of mergers and acquisitions undertaken by the organization• Implementation of solutions such as Jamf Connect to alleviate end user and support burden• Management of employee access via Okta, Active Directory, Slack, G Suite, Adobe… Show more • Ownership of Apple fleet management process via Apple’s Automated Device Enrollment, Jamf Pro and other systems related to MDM (1250+ endpoints)• Migration of devices from other management tools (JumpCloud, Rippling, Jamf Now) into Jamf Pro as a result of mergers and acquisitions undertaken by the organization• Implementation of solutions such as Jamf Connect to alleviate end user and support burden• Management of employee access via Okta, Active Directory, Slack, G Suite, Adobe Creative Cloud, etc.• Mentorship role for IT support team, as well as final escalation support contact for complex organizational IT issues Show less

• Installation, configuring and troubleshooting of Mac (80%) and Microsoft (20%) environment• Providing support level 1 and 2 to users and Partners• Preparation and maintenance of documentation for IT processes/procedures• Management of Active Directory, Kace, Dropbox, Office365, Slack, Adobe, etc.• MDM solutions analysis• Improvement of processes related to the Service Desk to incorporate a proactive versus reactive mode• User training• Management of inventory… Show more • Installation, configuring and troubleshooting of Mac (80%) and Microsoft (20%) environment• Providing support level 1 and 2 to users and Partners• Preparation and maintenance of documentation for IT processes/procedures• Management of Active Directory, Kace, Dropbox, Office365, Slack, Adobe, etc.• MDM solutions analysis• Improvement of processes related to the Service Desk to incorporate a proactive versus reactive mode• User training• Management of inventory, software deployment and IT requests via Dell Kace system• Routine analysis and planning of IT equipment rotation Show less

• Obtained ACMT (Apple Certified Macintosh Technician) and OS X certifications• Providing one on one support for customers with technical product questions, whilefostering positive customer relationships• Communication of technical problems in easy to understand terms• Providing the customer with educational opportunities & empowering the customer touse and operate Apple Products with ease• Troubleshooting and repairing Apple products: iPhone, iPod, iPad, Mac, Apple TV… Show more • Obtained ACMT (Apple Certified Macintosh Technician) and OS X certifications• Providing one on one support for customers with technical product questions, whilefostering positive customer relationships• Communication of technical problems in easy to understand terms• Providing the customer with educational opportunities & empowering the customer touse and operate Apple Products with ease• Troubleshooting and repairing Apple products: iPhone, iPod, iPad, Mac, Apple TV, etc Show less

• Lead a team of 50+ technicians and trainers• Responsible for the development and implementation of initiatives in line with companyobjectives• Develop new and senior team members’ career path and growth• Liaison between the Genius/Creative and leadership team• Strategic scheduling• Responsible for team results: customer experience, repairs, troubleshooting efficiency,etc

• Furnishing users timely feedback and advice regarding questions, issues with the app or information regarding data from transit agencies• Communication of inaccuracies with development team and transit agencies• Creation and implementation of streamlined process to provide accurate and timelyresponses to customers in order to maintain client satisfaction

• Support the leadership team on the floor• Responsible for keeping the technical support team on time, handling customerescalations and managing employees’ break schedules

• Training of future Geniuses and Family Room Specialists in the Quebec market• Creating and adapting training material to suit audience requirements• Mentor to the technical support teams throughout the Quebec market

• Providing one on one support for customers with technical product questions• Communication of technical problems in easy to understand terms• Providing the customer with educational opportunities & empowering the customer touse and operate Apple Products with ease• Troubleshooting Apple products: iPhone, iPod, iPad

• Develop complete solutions based on customers’ specific needs• Inspire a new generation of Apple enthusiasts with Apple training and support services • Promote excitement in customers about present and future Apple products• Create an amazing, personalized shopping experience for each and every customer