Alex Stratmann Email & Phone Number

Chicago, Illinois, United States

Manage and deliver projects such as helping a multi-national pharma company launch a new drug by analyzing market data for their GTM strategy, helping a legal services firm procure deposition software by building an evaluation framework and assessing vendor options, bringing prioritized AI project recommendations to a BPO company, and helping my own company standardize our offerings by aligning leadership around a common vision.

Greater Chicago Area

I ran implementation projects for our customers - typically senior managers in communications departments at large, international companies - resulting in complex, customized solutions that maximized their value from using our platform. This required working cross-functionally internally and externally, combining my subject matter expertise with industry trends & regulations as well as the customer's specific objectives, and translating across these dimensions to make sure the various stakeholders were all happy with and in agreement about the final product.As the second outside hire to the Professional Services department, I also helped build processes and materials to help the team scale as larger and more complicated projects came in.

Greater Chicago Area

Led a sourcing project for my client from the first day of data collection to the last day of negotiations with vendors

Working at an analytics company which creates and sells data, my primary responsibility was finding ways to extract value from that data for my clients, primarily a Fortune 100 financial services account and a Fortune 100 telecom account, although I worked on other projects across many verticals such as healthcare, insurance, and hospitality. Below are just a few examples of ways I provided this value:- Created an innovative compliance risk-mitigation solution for my financial services account, achieving a recurring 22x ROI- Led the implementation of a complex project at my telecom client to integrate their CRM data with corresponding call audio, associating millions of customer interactions with the company's user data for the first time- Captured various work-avoidance situations at outsourced call centers for my telecom client, including workers dialing gag phone numbers to give the appearance of being on the phone- Created an Effort Score model to separate skill from situational complexity for a hotel client, changing how they look at call center agent performance

Master Of Business Administration (M.B.A.), Economics, Marketing Management, Entrepreneurship

Bachelor'S Degree, Mathematics And Economics

Associate'S Degree