Alex Walker Email & Phone Number

Taunton, GB

• Responsible for leading multiple teams globally to deliver project(s) that span across one or more business units. Continuous Management of operational resources, schedules, financials and commercial client and sales.
• Set the overall direction, priorities and development of your department ensuring engagement and alignment with the Operations, Vision and Identity.
• Manage commercial relationships with new and existing clients… Show more Responsible for leading multiple teams globally to deliver project(s) that span across one or more business units. Continuous Management of.
• Manage commercial relationships with new and existing clients to continuously build our portfolio
• Leadership, development and resourcing of the department to ensure that we attract, engage and develop high calibre talent that will meet the strategic and operational requirements of the function
• Build strong and successful relationships across the teams involved in end to end delivery to generate engagement in projects and implementation into BAU.

Taunton, United Kingdom

To manage all project and software development effort in line with our agile development process. To be responsible for the day to day project management of the development team and manage all IT Projects/Change requests from start to finish. Ensure that deadlines are clear, planned and met. Generates and maintains the overall IT Project plan in line with.

Taunton, United Kingdom

• To manage all IT development projects/change requests from start to finish. Ensure that deadlines are clear, planned and met. Generates and maintains the overall IT project plan in line with the IT development roadmap..
• Focus on ensuring all requests for IT change are specified through the… Show more To manage all IT development projects/change requests from start to finish. Ensure that deadlines are clear, planned and met. Generates.
• Focus on ensuring all requests for IT change are specified through the Business Requirements Document (BRD) process working with the key Subject Matter Experts (SME’s) and Business Analyst
• Creation of Project/resource capacity plans to maximise resource utilisation
• Liaise with the IT Director to establish priorities based on the agreed business projects priority order.
• Highlighting any risks and issues with mitigation and escalation advice to address problems and keep the deliveries on track.

Taunton, United Kingdom

• Working as part of the solution delivery team responsible for the execution of all delivery activities for projects assigned, adhering to the agreed schedule & budget, quality & standards as per the customer’s.
• Working closely… Show more Working as part of the solution delivery team responsible for the execution of all delivery activities for projects assigned, adhering to the agreed schedule & budget, quality & standards as.
• Working closely with the Project & Programme managers to ensure resource requirements and allocations are in line with the functional area’s roadmap of delivery.
• Highlighting any risks and issues with mitigation and escalation advice to address problems and keep the deliveries on track.
• Ensure defects and issues are managed and take corrective/preventative action to meet quality standards.
• Responsible for ensuring that all hardware / systems / applications are developed in line with business strategy and have an evolution, business continuity and decommissioning plan in place in line with the delivery.

Taunton, United Kingdom

• Application Services Analyst - Service Delivery January 2014 to PresentWorking as part of the direct order management team within the Debenhams IT division. This involves efficiently diagnosing systems faults and.
• Providing continual systems support.
• Working closely with 3rd parties and concession contracts to ensure swift problem resolution and escalation where required.
• Working with the Network teams to ensure all connections are correct for third parties to send and receive information.
• Evaluating and improving the infrastructure monitoring aspects.
• Day to day management of offshore parties and coordinating knowledge transfer where required.

Taunton, United Kingdom

Working a continental shift system over 365 days a year, Responsible for the day-to-day delivery of the operations scheduled workload. Working to strict agreed Service Levels, supporting lots of applications. Interacting with Developers and other support teams and 3rd party support where necessary to ensure swift resolution to programming issues. Providing.

Taunton, United Kingdom

• At this time was offered the opportunity to join the stores management team, the role entailed supporting the general managers by assuming operational responsibilities and providing coaching to relevant teams to.
• Implemented a new in store tech repair service across divisions
• Restructure of stores including opening of new stores
• Delivered a structured and effective workflow for… Show more At this time was offered the opportunity to join the stores management team, the role entailed supporting the general managers by assuming operational.
• Delivered a structured and effective workflow for store operations
• Representative for 16 Stores in all supporting aspects

• Within this role I was offered the opportunity to work with the in store Business associate team, the role entailed Supporting customer requirements, consulting with medium sized businesses. Working with set KPI’s.Key.
• B2B service role
• Ensuring KPI’s were met in stores
• Liaising with internal and external account managers and customer services.

Istqb Foundation Level, Foundation

Prince2 Practitioner, Practitioner

Project Management - Prince2, Foundation

Itil Foundation, Itil, Foundation

Business Management, Business/Private Sector, Level 3 Diploma

Activities and Societies: Adventurous activities, Climbing, Kayaking, Shooting.