Alice Engel Email & Phone Number

Wellington, Nz

Wellington, New Zealand

Producing and maintaining project documentation across three interrelated projects/programme including timeline/Gantt Chart using MS Project and registers. Producing reporting for our Board, chairing, coordinating and minute-taking for project and Board workshops and meetings. Coaching on information management, quality assurance, and project best practice.

Wellington, New Zealand

Scheduling recruitment across 8 visa processing sites, preparing business cases, and relationship building at all levels of the business. Planning and executing a review of our Recruitment Pilot, including preparing initiation documents, conducting interviews with stakeholders, and reporting to senior leaders.

Wellington, New Zealand

Producing and maintaining project documentation including timeline/Gantt Chart, initiation documents, and registers. Producing reports for executives, managing stakeholders, risks and issues. Hand-picked within 4 weeks of starting at MBIE to coordinate a significant change project which introduced new working arrangements across a business unit with approximately 1,500 staff.

Wellington, New Zealand

Leading my own small-scale work pieces. Managing content and the system that houses our internal knowledge. Coordinating with various teams across the business, managing internal and external stakeholders.Facilitating workshops to train staff in the human-centred design methodology. Preparing agendas, meeting minutes, and chairing the weekly leadership meeting. Coordinating contributions for our weekly newsletter - ensuring change scheduling maximises embedding opportunity in the business.

Wellington, New Zealand

Contract administration of estate, trust, power of attorney and court-appointed manager clients with larger asset portfolios and/or complex circumstances. Collecting and sharing my feedback and expertise on upcoming change in the Retail improvements forum.

Wellington, New Zealand

Analysing and correcting financial entries. Interpreting New Zealand legislation and deciding on customer requests. Onboarding, training, and coaching in processes, procedures, and system.Collaborated on a new checklist which improved the consistency and efficiency in a review process.

Lower Hutt City, Wellington Region, New Zealand

Collaborated with a Mandarin-speaking colleague to create a simple phrases and pronunciation guide aimed at improving staff communication with our Mandarin-speaking client base. Identified the need for and delivered a reference guide for staff to improve confidence in using our credit card system.

Wellington, New Zealand

Negotiating payments at an emotionally charged time for our customers.