Guided diverse talent through the onboarding processes with a sharp attention to detail, communication, and connection.Ensured consistent and thorough outreach to candidates, team members, escalation points, and client partners to build positive rapport and experiences in the onboarding process while driving the process forward.Maintained compliance with both contractual and legally driven requirements regarding employment, education, criminal, drug and health screenings, I9 verification, and other verifications as needed.Presented discrepancies and issues for review by both internal and external leaders with a mindful eye and a particular focus on solution-driven action.Frequently served to update and maintain internal documentation to ensure consistent and thorough adherence to contractual and legal guidelines.Participated in pilot programs for cultural and procedural updates to the onboarding documentation process and its resulting impacts.

Actively assisted prospective hires through diverse onboarding processes across 12+ different client groups, both domestically and internationally.Performed reliable and thorough outreach to candidates, team members, escalation points, and client partners to build positive connections in the onboarding process.Ensured compliance with HR guidelines for candidate screening involving employment, education, criminal, and drug screenings. Completed paperwork for I-9 and business needs in pre- and post-employment settings.Served as a peer mentor for newly trained specialists regarding client culture, best practices, effective communication approaches, and procedures.Peer nominated member of Change Champions, which worked to improve cultural and structural efficiency. Active in developing standardized training materials for new process implementations.Leader for adoption of Robotic Process Automation (RPA) tools to improve efficacy and impact of specialist’s time. Presented our team’s findings and suggested improvements to C-Level executive partners

Researched, resolved, and responded to correspondence submitted by Medicare and Medicaid contracted providers regarding health insurance claims review.Handled multiple lines of business, including BadgerCare Plus Standard, Medicare Part B, Medicaid SSI, and Family Care Partnership plans with regards to differing guidelines and standards.Adhered to timely and professional standards while maintaining a positive working relationship with providers. This also included professional letter writing and communications to influence decision-making.Served as a peer mentor for newly trained specialists regarding Prior Authorization guidelines and billing. Additionally drafted the InterDepartmental Process regarding the handling and training of this process. Efficient at locating appropriate resources and supporting information regarding claims and benefit processing.

Researched, resolved, and responded to correspondence and documents regarding commercial health insurance claims review.Cultivated positive relationships with providers and customers, maintained follow-through and high professional integrity when drafting correspondence and communications with all parties.Worked both individually and collaboratively to improve processes to create positive and effective changes in both customer and provider experiences by improving systems, processes, standards and guidelines.Skilled at several types of correspondence related to coding issues, contract exclusions, maternity benefits, timely filing and appeal limits, special exception riders, and network-based reductions.Participated in the founding group responding to Health Insurance Casework from the Centers for Medicare and Medicaid regarding policies sold on the Marketplace, and additionally providing a supporting role for this casework by performing administrative tasks.Served as a peer-to-peer mentor for newly trained specialists and as a supportive contact to the Training department while developing and reviewing instructional materials.Member of the Sunshine Club, which organized office events, service projects, and posted materials. This included creating informational and instructional materials, and creative programming.