Ali Khan Email & Phone Number

Las Vegas, Nv, Us

Remote

New York, New York, United States

Eden Health is a New York based Health-tech startup that provides virtual and in person patient care. I worked cross functionally with our patients, clients, internal product/engineering, and customer success teams to provide technical and operational support via phone, email, and within our app.-Pioneered culture initiatives company wide as a Culture Ambassador-Provided product support across all company verticals collaborating with product and engineering teams to investigate and identify root cause of issues-Identified product issue trends by using data analysis-Created operational guidelines for Support inboxes, creating SLA's and process workflows Working to improve support processes, creating SOP’s, macros, and automations to help streamline communication and overall response times-Providing support to patients via email and telephone. Increased SLA goals by over 80% since joining the Support team

Orland, California, United States

JB Hunt is a fortune 500 company and a leader in the transportation industry. I worked in the Dedicated Services (DCS) sector as a Transportation Manager. DCS accounts are client facing as we support client's operational needs providing freight management and logistical analysis. I worked directly with top clients to coordinate freight by ground, rail, and ocean including: Tesla Motors, AutoZone, and Amazon.-100% client retention rate during my time collaborating with 3 different startup accounts Managed over 30 drivers conducting monthly and quarterly trainings, performance reviews, onboarding, scheduling, and auditing. -Used discovery to initiate and implement new processes and workflows to build team infrastructure, including frameworks for standardization to improve operational efficiencies and potential within the team. -Analyzed driver payroll, client invoicing, and weekly operations reports to conduct data analysis reflecting account performance to leadership-Worked directly with clients to identify pain points in freight management to improve efficiency as apart of our effort to provide increased value to our clients

Orland, California, United States

Sacramento, California

Overseeing All daily operations in Chico, and Sacramento. Budgeting company expenses, developing company strategies for the Sacramento and Chico Offices.

Chico, California Area

Responsibilities of planning, setup, and closing of specialized events. Events such has weddings, fundraisers, corporate events, and holiday parties. Managing multiple teams of up to 10 people in different locations.

Pleasanton, California

Maintained hardware department up to store standards utilizing my skills as a leader to encourage staff to keep department upkeep above standards. Performed monthly reviews on store associates coaching them to become better and more efficient sales associates. Maintained inventory of thousands of products within the hardware department must be monitored and controlled by myself

Chico, California Area

Devising a technique for introducing the sales concept and the product to customers.Increased profit gain every quarter with fellow employees for continued growth and success of the store.Managed scheduling and entire store inventory as well as employee payroll.