Ali Mafi Email & Phone Number

Laguna Hills, Ca, Us

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• 2021 Solution Consulting Rookie of the Year• Nominated for Global Rookie of the Year• Shark Camp Winner• Top producing SC/AE team in Western Canada

Vancouver, Canada Area

Galvanize offers organizations a data driven audit, risk, and compliance solution. Using our HighBond platform, we unite teams and strengthen them to eliminate waste, fraud, and abuse. Our mission is to be the operating system of conscious organizations.As a senior solutions consultant, I am a trusted advisor for our prospects during their procurement process. In order to do this, I maintain an in-depth knowledge of our product and its changes, understanding the industry trends, and continuously improving my domain knowledge. I take a consultative, value-based, and storytelling approach, compared to a traditional features/functionality approach which has helped me develop real relationships with my accounts. Day-to-day responsibilities include:- Conducting value-based discoveries to understand the challenges faced by the prospect- Performing custom tailored demonstrations- RFPs, RFIs, security questionnaires- Providing constant feedback to product teams for improvements- Working closely with the CSO team to ensure a successful and pleasant customer experience from demo to go-live stages- Coaching and mentoring other solutions consultants- Building strong relationships with all account executives- Pitching and presentation certification of account executives

Vancouver, Canada Area

Mobile App focusing on bridging the gap between management teams and field level construction workers, to create safer working environments.• Recruited by CEO and Co-Founder to consult during organization’s early stages optimizing growth.• Designed and built comprehensive hiring processes across various roles.• Identified organizational structure and created respective growth plans.• Developed go-to-market strategy by leveraging understanding of the product’s value, industrydynamics, and strategic research.• Built out and coached the business development and sales teams.• Selection and implementation of organization’s essential tools, feature being Salesforce.• Created succinct investment decks pitched effectively.• Connected and successfuly recruited leaders in the Vancouver technology industry as advisors forthe organization.• Introduced investors and energetically managed relationships.

Vancouver, Canada Area

Browser-based platform-as-a-service software company, offering membership management services to cities, municipalities and recreational facilities across North America. Grew from 25 to 150 employees over two years.Responsible for demoing 87% of total company revenue for 2017-2018. Solutions architect during pre-sales, providing technical expertise and training to a team of 11 Account Executives. Responsible for training and certifying the sales team on the technical aspects of the product. Review and respond to up to ten concurrent RFPs, reducing inaccuracies and confirming the scope of work.

Vancouver, Canada Area

Reporting to the Director of Customer Service and COO, built-out a new business area, including new fields, workflows and custom reports. Grew the team up to five. Provided technical expertise to the internal team of 15 consultants, and to clients.As the technical subject matter expert, conducted business analysis, requirements gathering and customer integration to ensure that clients fully realized the value of the platform during implementation.

Vancouver, Canada Area

Reporting to the Director of Customer Service and CEO, led the development of the organization’s first enterprise offering, building an implementation team of ten from the ground up, including training, establishing processes and determining the implementation roadmap. Managed implementations for five city clients in Canada and the USA. Conducted discovery sessions and configuration training for up to 25 core users, and multi-day end user software training for up to 50 people.

Vancouver, Canada Area

Identified a new market for Perfect Mind’s platform. Conducted requirements gathering and developed the product roadmap to move the platform’s target market from gyms and studios to cities, municipalities and universities.Initiated implementation of the first client on the new enterprise offering: Richmond Oval, using Cloud Coach for project management. Spent eight months embedded in the client team, including training the end users and client’s support team.

Vancouver, Canada Area

Provided customer and tech support, fielding 350+ calls a day, as well as emails and chat from clients in 25 countries. Acted as team lead managing a team of seven locally, and fifteen outsourced employees in India.