Alison Sharp Email & Phone Number

United Kingdom

Willenhall Uk

Hayes

Managing the direct delivery internet operation.

Responsible for creating robust controls and efficient processes with the carriers and other 3rd party providers to reduce costs and improve customer experience.Responsible for the timely fulfillment of customer orders and resolution of any delivery related issues, whilst feeding back any contributory factors to the relevant business unit.Monitor spend of the £10 million one man Distribution outsourcing budgets, targeting costs reductions on point of order to point of dispatch within Distribution YOY.Maximise the use of a Carrier Management System (currently Metapack) to enhance delivery proposition, manage customer exceptions and influence choice of carrier.

Maintained an accurate stock file, to ensure that the correct level of stock is available on a just in time basis to satisfy customer needs. Responsible for monitoring the stock file through to preparation & completion of auditsPlanned and managed through the closure of one external warehouse and the transition of stock and staff to another site within required time lines.Strategically advise and offer solution's to in-house and third party representatives within the Distribution Development programme to enable the smooth and swift transition of the Group E-Commerce Distribution Operation into an in-house solution.Worked on the initial project to deliver a new web platform for all the ecommerce sites, this involved international travel and process mapping old process into new.

Compile procedures and operational best practices to be communicated to all sites, and ensure they are implemented. Manage and effectively organise the Distribution Operations office, dealing with a high volume of operational queries. Escalation point for distribution, retail, IS service desk and retail action desk.Managed the distribution contract s for HM prison service, JD Weatherspoons. Peacocks and Derby County Council. Ensuring that products were delivered within agreed service levels.

Responsible for the movement of stock from Manufacturer to local distribution centres. Logistic planning and allocating delivery time slots. Working to a strict weekly deadline for the local distribution centers.

Managed a team of 10 senior and specialist Advisors, maintaining high standards of customer service. Responsible for the complex issues and complaints arising from the 60 advisors working within the Coverplan division. Established the department by selecting and recruiting the team, implementing systems and procedures, building relationships with other departments and suppliers to overcome issues affecting the customer.Developed staff training on all aspects of the job to increase knowledge and confidence when handling difficult situations

Levels/Gcse'S

B, Tec Business Studies Diploma