I'm an assertive, detail-oriented team player who naturally steps into leadership roles to motivate stakeholders and attain goals. A fast learner who communicates with confidence and finesse interpersonally and in writing, I'm proud of how I've incorporated innate traits of empathy, creativity, and self-awareness — plus a sense of humor — into my work.With 15+ years in customer success, nonprofit management, and external relations, I’m a nimble, high-performing asset. I've also had remarkably fun stints in customer-facing roles, with highlights including a high-end butcher shop and leading tours at one of New England's best hard cider houses.A compelling storyteller and active listener, my life outside of work includes:— exploring in a variety of ways — particularly visiting new places, domestic and international— meandering through libraries & museums— expanding my knowledge of history & historic preservation— keeping my hands (and USPS) busy with hand-lettering, calligraphy & snail mail— reading, currently James Clear's "Atomic Habits" and Hernan Diaz's "Trust"