Alison Leduc Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

San Francisco, California, Us

New York, Us

Responsible for leading NetSuite, Salesforce, general technology and integration implementation projects.• Manage team of assigned resources to successfully deliver implementation projects within scope while adhering to the project budget and timeline.• Work with clients and team members to define project-specific deliverables, milestones, and success criteria.• Facilitate client facing project status meetings that convey over project health, budget % consumed, projectrisks/mitigation plans, completed tasks, and next steps.• Conduct periodic steering committee meetings to client executive leadership teams.• Collaborate with sales, customer success and support teams to effectively transition clients into the consultingpractice.• Mentor and coach junior level project managers and project coordinators.

Minneapolis, Minnesota, Us

Responsible for leading and completing all aspects of an iProcedures (Anesthesia Information Management) implementation project, following the establishments standard methodology.• Develop and maintain the complete project plan including resources, schedule, budget, and hardware.• Collaborate cross functionally with sales, product, development, integration, implementation, and supportdepartments to ensure adherence to the project timeline.• Define requirements and oversee build of HL7 integration(s) to specification for each project.• Provide detailed reporting on overall project status including project milestones, risks, level of service, and projectprogression to key stakeholders.• Identify and mitigate roadblocks related to development, integration, and hardware to prevent impact to the project timeline.

Manage team of 18 mid-market implementation & training specialists who facilitate the set up and configuration of the Electronic Medical Record, Practice Management & Revenue Cycle software.• Maintain and enforce project timelines across the team to achieve successful completion of implementations and meet departments KPIs.• Overhaul implementation process to better align with project flow, including the development and deployment of new processes and tools for a transparent view into project organization.• Implement and train new clients on the EMR/PM software, including identifying business process requirements, executing system configurations, followed by go-live training and successful adoption of the InSync software.• Create and maintain internal and external training materials, including hard documentation and webinars.• Demonstrate mastery in all areas of the software following rapid-cycle new feature and enhancement releases. Serve as departments subject matter expert (SME) and provide training to the implementation & training teamsfollowing these releases.• Control data conversion/migration projects to completion for all active implementation accounts.

• Responsible for providing in-depth training of the InSync EMR & PM software to a variety of medical disciplines, including psychology, psychiatry, general medicine, physical, occupational and speech therapists. Trainings take place on-site at the client’s office and include instruction on navigating the system, clinical documentation, insurance and patient billing, and configuration of the system.• Demonstrated ability to find viable solutions to workflow gaps that presented on-site – intimate knowledge of the system required in order to make suggestions on and subsequently configure desired changes to the systems appearance and workflows.• To date, have successfully completed over 50 go-live trainings and have maintained a 4.8/5 client satisfaction rating.• Demonstrate mastery in all areas of the software following rapid-cycle new feature and enhancement releases in conjunction with weekly travel schedule.• Provide elbow support to implementation team while in the office.

Clearwater, Florida, Us

• Responsible for the evaluation, development and implementation of sales, marketing and educational projects, programs and activities to support the strategic plans and goals of the Ambulatory Services division. • Managed office relocation project, combining ~15 team members from 5 locations into one central facility. Required stand up of BayCare network, IS and office equipment, AV install, and other various items.• Successfully managed $115k relocation budget, falling under budget at time of project close.• Demonstrated ability to work with cross functional teams (Outpatient Imaging, Labs, HomeCare, Hospital PBD, Urgent Care, Community Health, Corporate Wellness & Employer Engagement)• Utilize Crimson & Avalere marketing technologies/tools to provide data analysis and reports for assigned projects

Us

• Using CR Software, format and upload new business via CSV• Generate financial reports detailing the teams collection efforts (CR Software, Excel)• Build a variety of custom reports specific to client needs (Excel, Access)• Maintain database of formal disputes, credit bureau reporting and active Bankruptcy cases (Access)• Adjust accounts as the result an audit revision or withdraw. • Implement digital filing systems to streamline office productivity

• Manage daily operations of both companies. • Provide support to field staff• Create and implement new processes, procedures and electronic forms in order to streamline daily operation. • Maintain good working relationships with the marketing staff of dozens of Retirement Communities to ensure client satisfaction and future referrals. • Responsible for the intake and database organization of all new client information. • Over-see each client’s care until the completion of their move management services• Work to resolve any services issues clients may have experiences during their relocation process.