* Managed managers and indirect reports on a global team of qual and quant researchers across multiple domains including user generated content and content trust* Developed user-centered AI product principles with a focus on content creators and factuality* Partnered closely with design, PM, and eng and determine strategy based on research findings; Senior leadership team member* Championed product inclusion, sustainability, and accessibility* Hired and trained managers and… Show more * Managed managers and indirect reports on a global team of qual and quant researchers across multiple domains including user generated content and content trust* Developed user-centered AI product principles with a focus on content creators and factuality* Partnered closely with design, PM, and eng and determine strategy based on research findings; Senior leadership team member* Championed product inclusion, sustainability, and accessibility* Hired and trained managers and mentored new parents* Steered large-scale vendor research projects Show less

* Led and managed UX research team for YouTube TV from ideation (2015 & 2016) to launch (2017) to growth (2018 & 2019)* Was initially the sole UX researcher for YouTube TV, then built the UX research team and established process* Oversaw or conducted over 150+ studies to understand the needs of TV watchers, sports fans, and families and evaluate the usability of YouTube TV * Utilized methods such as home visits, interviews, usability studies, competitive analyses, surveys, and… Show more * Led and managed UX research team for YouTube TV from ideation (2015 & 2016) to launch (2017) to growth (2018 & 2019)* Was initially the sole UX researcher for YouTube TV, then built the UX research team and established process* Oversaw or conducted over 150+ studies to understand the needs of TV watchers, sports fans, and families and evaluate the usability of YouTube TV * Utilized methods such as home visits, interviews, usability studies, competitive analyses, surveys, and diary studies * Partnered with cross-functional team including executives, designers, PMs, and engineers to make product decisions* Regularly presented best practices and domain expertise-- Select YouTube TV press:The Verge: “YouTube TV has perhaps the most intuitive and straightforward interface for channel surfing and quickly landing on something to watch. Across both mobile and TV apps, YouTube TV is a pleasure to use.”Wired: “YouTube TV: Best for effortless tuning in…what it has is an idiot-proof interface.”Sports Illustrated: “Best Experience: YouTube TV…Navigation is simple…It’s criminally easy to add a game or team “to your library.”TechHive: [YouTube TV is] the best attempt yet at combining live, on-demand, and recorded TV into a comprehensible interface. The Wall Street Journa:l “If you could combine the best parts of each service—Sling’s price flexibility, Hulu’s on-demand content, YouTube TV’s interface…” --Contract May 2015–Feb 2016FTE Feb 2016–present Show less

• Led teams to conduct field research, user interviews, and usability testing• Told compelling user stories and research insights through executive-level presentations• Maintained client relationships in diverse fields such as retail, healthcare, and media• Supervised and trained research associates• Presented methodology and projects at conferences internationally

• Developed roadmap and strategy recommendations for major national clients in a variety of industries• Moderated usability testing, user interviews, and contextual research• Created competitive analyses and territory maps

* Conducted user research including interviews and surveys regarding mobile device use* Recommended mobile strategy based on research findings * Designed mobile website wireframes and interactive prototypes

* Managed production for a constant load of 8–12 simultaneous projects; completed over 60 projects on schedule* Determined project schedules and budgeted resources; responsible for budgets totaling up to a million dollars annually* Led team of designers, photo researchers, and manufacturing supervisors for each project* Hired and negotiated pay rates and schedules with copyeditors, proofreaders, compositors, artists, and indexers* Served as project production liaison to other… Show more * Managed production for a constant load of 8–12 simultaneous projects; completed over 60 projects on schedule* Determined project schedules and budgeted resources; responsible for budgets totaling up to a million dollars annually* Led team of designers, photo researchers, and manufacturing supervisors for each project* Hired and negotiated pay rates and schedules with copyeditors, proofreaders, compositors, artists, and indexers* Served as project production liaison to other departments Show less

* Shadowed and interviewed users to learn about current processes in order to design websites and databases that met needs* Collaborated with software engineers to design and test databases and websites

* Managed production of textbooks and professional books