 Lead development of Employer education strategy and oversee delivery to 650+ Employers; 2,000+ administrative and 600+ executive stakeholders. Lead development of Member education strategy for all active, retired, and deferred members and oversee delivery. Lead the execution of growth, retention and stakeholder initiatives for all prospective employer and member opportunities Provide leadership and direction on the content and execution of communication to all employers and members for all regional education events. Lead, empower and motivate team members to accomplish goals and be an engaged and successful employee Led Plan Operations training team for two years, developing and delivery programs to support front line client service teams deliver excellent service to our members and employers Led Member Services call centre for one year improving service and response time for members