Allison Scott Email and Phone Number

• Created and delivered educational material to relevant stakeholders such as employees, HR, Talent, hiring teams and leadership teams, resulting in an increased understanding and utilization of the Internal Mobility program. • Partnered with stakeholders including HR, Talent, Compensation, Immigration, and Global Mobility to ensure Internal Mobility policies and processes were upheld and aligned with business initiatives. Provided recommendations and guidance resulting in more effective partnerships, and enhanced collaboration. • Executed multiple, competing projects in a timely manner, improving operational efficiencies, and enhancing the company-wide Internal Mobility program. • Led the internal transfer process from application to hiring decision, providing exceptional candidate, and hiring manager experience through clear and proactive communication, maintaining a 93% candidate satisfaction rate and 100% hiring manager satisfaction rate.• Analyzed and interpreted survey data, leveraged findings to influence stakeholders and enact positive change; resulted in the implementation of a standardized feedback process, and improved employee experience and productivity of HR and leadership.• Hired, onboarded, and trained all new teammates, enhancing training materials as the program scaled.

Promoted to Sr. HR Specialist

• Scheduled high volume of interviews with exceptional candidate experience; coordinated interviews virtually, onsite, and across time zones, quickly adapting to virtual onsite experience and work from home model. • Owned candidate experience, communicating information to candidates in a timely manner, greeting and helping candidates feel welcome onsite, and virtually, ensuring a smooth interview experience. • Trained and onboarded new hires, collaborating with team members to improve onboarding methods, better suiting new hires needs, both onsite and virtually. • Built strong cross-functional relationships with recruiters, hiring managers, and teams across the company.

Promoted to Senior Recruiting Coordinator

Converted to full time Recruiting Coordinator

• Created and developed training materials for the Customer Support team’s processes and best customer support practices; developed a faster, more precise training program allowing new hires to onboard 6 weeks faster than previously, while continuing to be a trusted resource and point of contact before, during, and after onboarding. • Managed all new hires onboarding, ensuring new hires completed training curriculum in the appropriate time frame while continuously hitting daily metrics and goals, providing data and progress to upper management.

• Analyzed, tracked, and resolved customer issues through phone calls, chat, and Zendesk to ensure the highest level of customer satisfaction; maintained a 90% or higher customer satisfaction score throughout tenure. • Served as a trusted point of contact for potential and existing customers, advocating internally and externally for client needs and feature requests, collaborating with the engineering and product team to enact change. • Handled sensitive issues as well as conflicting and competing priorities daily, with customer experience always in mind.