Allison Smith Email & Phone Number

Birmingham, Al, Us

Troy, Michigan, United States

Highly skilled and experienced professional with a proven track record in managing and supporting administrative functions within the Atlassian product suite. Manage and support all administrative functions associated with the Atlassian product suite. Jira Service Management, Assets, Jira Software, CSV imports and Automation, using best practices and ITIL standards. Administering add-ons and integrations to enhance system functionality. Maintaining Certifications and current knowledge of Atlassian products and implementing best practices. Collaborating with team members to complete tasks throughout project life-cycles. Supporting the Atlassian Delivery team in evaluating new product ideas and managing existing applications. Meeting with clients to understand business requirements and translate them into technical specifications. Translating those requirements into the platform and also creating new functionality or modifying existing features. Maintaining client stakeholder and internal project communication with continual updates. Conducting client training on Atlassian tool best practices for both everyday use and administration. Running QA testing, documenting results, and troubleshooting issues. Managing multiple projects of different scale simultaneously. Identifying risks and issues, providing course correction or escalation as necessary. Championing ongoing process improvement initiatives to implement best practices.

Birmingham, Alabama, United States

Ensure stability in all production applications, responsible for corporate communication, define tiers and SLAs around Incident and Change Control Management.Coordinate all Incident Investigations across the entire IT department including identification, communication, root cause analysis, documentation, and appropriate follow-up to relevant stakeholders for procedural improvement initiatives.Manage communication to all stakeholders during an incident, creating and maintaining communication SLAs, personnel tiers, standard templates, etc. to ensure the business is continually informed throughout servicing processes.Lead post-incidents analysis including, documentation, clearly identify accurate root cause of incidents, publishing detailed analysis documentation, implementing appropriate preventative solutions, post incident process tracking, and reduce likelihood of future disruptions.Proactive execution of the department’s Change Management function including facilitation of the bi-weekly CAB process.Train and coach all personnel on effective management and adherence to prescribed process to drive restoration of services for customers (internal and external) while minimizing impact.Produce, publish, and maintain incident documentation in various formats including; incident chronology, stakeholder status updates; executive briefing dashboards, and post-incident reports.Atlassian Administrator, JIRA Administration, JIRA Service Management Administration, Confluence implementation from start to finish.

Birmingham, Alabama

Identify, prioritize, track, manage, and delegate completion of all information technology related incident requests in supporting business functions in accordance with service level agreements Advanced hardware and software troubleshooting by providing technical support for network, workstation, and telephony hardware as well as supporting enterprise and proprietary software applications. Support functions include imaging and securely encrypting new hardware, managing user accounts and privileges, and diagnostic repair. Other responsibilities include: secure file transfer protocol implementation, task automation to reduce resource consumption, database management, troubleshoot user requests locally and remotely. Document work processes to effectively communicate standards and practices thereby minimizing user error, ensuring data integrity, and reducing down time Interface with new employees in order to quickly and efficiently communicate pertinent information regarding multi factor authentication VPN access, internal and 3rd party application access, and issuing all necessary assets.

Birmingham, Alabama

Ensure questions and issues are resolved both promptly and accurately and in a manner, that the participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way Work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. Communicate with other professionals such as various PBM staff, pharmacy staff, pharmacists, medical office staff and/or physicians to resolve customer needs.

Birmingham, Alabama Area

Responsible for entire life cycle of design, development and implementation of interactive web pages interfacing with online donation resources. Interfacing applications include Raiser's Edge, Sphere, Luminate, TeamRaiser, AuctionMaestroPro Data management utilizing databases and relevant gift processing applications including metrics based reporting for quantitative and qualitative management decision making Coordinator responsible for team collaboration in building client driven web pages, internal IT staff and financial resources Responsible for setup and breakdown of the computers for events and maintained the upkeep of the operating systems on them.

Birmingham, Alabama Area

Acted as lead sales executive for account management for television existing and future client operations Developed and designed effective advertising campaigns customized for client's needs Develop long last relationships with clients through networking and proactive development practices Met all deadlines and functioned efficiently within budget.

Birmingham, Alabama, United States

Organize and maintain database to develop leads and generate sales Assist Senior Marketing Coordinator, with circulation, distribution and event coordination Generate marketing tools to attract new and retain current advertisers, sponsors and subscribers Maintain databases concerning distribution of various Magazine publications.

Sales development in designated regional zone Cold calling potential new clients Maintenance of current accounts Development of effective ad campaigns Promotion of new products Relationship development with regional business owners Working within regular deadlines

Customer service Balance daily cash drawer Daily customer account transactions Responsible for tendering and securing large sums of money

Phone plan sales Install set-ups Collected bill payments Phone marketing sales Customer service

Master’S Degree, Interactive Technology, 4.0

Bachelor Of Arts, Advertising